Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

UKG

UKG Pro

Composite Score

7.5 /10

CX Score

7.7 /10

69 Reviews Write a Review

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

UKG Pro won the following awards in the Talent Management category

Filter By

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Conflict Resolution

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

1 Top Rated Features

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

97 Plan to Renew

74 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

10% Negative

2% Neutral

88% Positive

Pros

Respectful
Acts with Integrity
Trustworthy
Altruistic

Feature Ratings

Average 72

Wellness

Collaboration

Performance Management

Onboarding Offboarding

Talent Acquisition

Employee Engagement

Learning and Development

Career Pathing

Compensation Management

Succession Planning

Rewards Recognition

Vendor Capability Ratings

Average 74

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Also Featured in...

Payroll

Score 8.3

View UKG Pro in this category (opens in a new tab)

Human Capital Management - Enterprise

Score 8.3

View UKG Pro in this category (opens in a new tab)

Workforce Management - Enterprise

Score 8.2

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.4

View UKG Pro in this category (opens in a new tab)

UKG Pro Screenshots

UKG Pro Downloads

UKG Pro Solution Guide

Why Choose UKG?

Your Essential Guide to Buying HR Software in 2026

The Complete AI Playbook for HR Executives

UKG Pro Videos

UKG Pro Reviews

Role: Human Resources
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2025

UKG is above the rest

Likeliness to Recommend

10 /10

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Danny Y.

Role: Human Resources
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2025

UKG is the way to go!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Friendly team at UKG to help with any and all questions.

What is your favorite aspect of this product?

UKG Community to help others learn and grow.

What do you dislike most about this product?

Some are customizable but others aren't

What recommendations would you give to someone considering this product?

UKG is the way to go whether you are a small business or a great big one. There is something for everyone!

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Glenny S.

Role: Human Resources
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2025

One of the best HCM System

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Their customer service. The technical team goes above and beyond on covering client needs. Her promptness and care make the interactions and collaboration smoother, and partnership is a pleasure.

What is your favorite aspect of this product?

Payroll processing

What do you dislike most about this product?

Performance Reviews

What recommendations would you give to someone considering this product?

It is a great product, will take a bit of time to build it and personalize for your business needs and processes but it is so worth it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

UKG Pro

What is UKG Pro?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

UKG Pro Ratings

82 Likeliness to Recommend

97 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Wellness Ability to track and manage employee wellness programs and their usage

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Career Pathing Ability to map and communicate standard employee career paths.

Compensation Management Software provides ability to track and measure employee compensation

Succession Planning Software contains employee succession planning functionality.

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Payroll

Human Capital Management - Enterprise

Workforce Management - Enterprise

Benefits Administration

UKG Pro Screenshots

Payroll

UKG Pro Downloads

UKG Pro Solution Guide

Why Choose UKG?

Your Essential Guide to Buying HR Software in 2026

The Complete AI Playbook for HR Executives

UKG Pro Videos

UKG Pro

UKG Pro Reviews

UKG is above the rest

Likeliness to Recommend

Pros

Danny Y.

UKG is the way to go!

Likeliness to Recommend

Pros

Glenny S.

One of the best HCM System

Likeliness to Recommend

Pros

Most Popular UKG Pro Comparisons

Dayforce

BambooHR

isolved People Cloud

SAP SuccessFactors HCM

Workday Talent Optimization

Paylocity

Feature Ratings

Wellness

Collaboration

Performance Management

Onboarding Offboarding

Talent Acquisition

Employee Engagement

Learning and Development

Career Pathing

Compensation Management

Succession Planning

Rewards Recognition

Vendor Capability Ratings

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of Customization

Usability and Intuitiveness