What is Talkdesk CX Cloud?
With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
87 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Talkdesk CX Cloud?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Power/Progressive Dialer
CRM Integration
Interactive Voice Response (IVR) and Call Flow Designer
Campaign Control Management
Preview Dialer
Contact List Management
Predictive Dialer
Analytics and Reporting
Call Management
Omnichannel Integration
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Vendor Support
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Talkdesk CX Cloud Reviews
Makonda M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
My Experience With Talkdesk CX Cloud
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
With the many features of Talkdesk CX Cloud, it becomes easy to increase productivity while cutting costs
What is your favorite aspect of this product?
Offers features that enhances customer experience which is ideal for business growth
What do you dislike most about this product?
It is not the most affordable option out there.
What recommendations would you give to someone considering this product?
For a professional contact center and to better customer experience, I recommend Talkdesk CX Cloud as it has it all.
Pros
- Continually Improving Product
- Unique Features
- Efficient Service
- Inspires Innovation
Alejandra B.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
Talkdesk: Audits with call analysis for Big Data
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
We can work from the Talkdesk platform to answer and make all our phone calls through the control team and audit the phone calls that subordinates have with our customers, through the auditor we send the collection of that data on phone calls for analysis, staff planning and agent performance.
What is your favorite aspect of this product?
Due to the simplicity and ease of using the tools for the product has all the features, including the ability to call anywhere highlighting that can reach international levels and taking out many of its variables in truth the platform is very complete at the structural level and tools for us who are carriers of the service as we also have a digital voicemail, contact management, analysis statistics and integration with CRMs.
What do you dislike most about this product?
It should have better performance in functions such as merging contact information, so as not to have numerous duplicate contacts in the list and the version in the web browser is not responsive at times and it is necessary to refresh the page to return to the page we were, add a report schedule also so that they can be visual as having a visual representation of the status of an agent throughout his shift.
What recommendations would you give to someone considering this product?
We had the opportunity to use other software because we did not know Talkdesk and we had many misfortunes along the way because it did not fulfill basic functions such as connecting all calls, which meant that a customer would call us and leave a message, but none of our agents were called or notified. And like that a lot of other problems. We recommend Talkdesk It is very suitable for large teams. We currently have a team of 75 people and it works great for us.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Oswani M.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Oct 2022
A Great Customer Service Software For Business
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
With Talkdesk CX Cloud, it is easy to adapt to customer needs and requests and this what makes this product unique
What is your favorite aspect of this product?
I like the adaptability of Talkdesk CX Cloud to customer needs The software is cost efficient and seamless to use.
What do you dislike most about this product?
Nothing really as Talkdesk CX Cloud has outdone its capabilities
What recommendations would you give to someone considering this product?
For a contact center, I recommend Talkdesk CX Cloud thanks to its many features.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Effective Service