Auto Dialer Software

Auto Dialer

What is Auto Dialer Software?

Dialers are applications that are typically used for automating outbound calls within a contact center and routing inbound calls to available agents. Dialer solutions improve efficiency by connecting agents to customers when they become available and save agents from manually inputting numbers.

Common Features

  • CRM Integration
  • Contact List Management
  • Campaign Control Management
  • Preview Dialer
  • Power/Progressive Dialer
  • Call Management
  • Predictive Dialer
  • Omnichannel Integration
  • Analytics and Reporting
  • Interactive Voice Response (IVR) and Call Flow Designer

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