What is Talkdesk CX Cloud?
With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceTalkdesk CX Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
87 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Talkdesk CX Cloud?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Power/Progressive Dialer
CRM Integration
Interactive Voice Response (IVR) and Call Flow Designer
Campaign Control Management
Preview Dialer
Contact List Management
Predictive Dialer
Analytics and Reporting
Call Management
Omnichannel Integration
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of Customization
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Vendor Support
Also Featured in...
Talkdesk CX Cloud Reviews
Abakore G.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
The Move Effective Auto Dialer
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
Although it is known for its great features when it comes to auto dialer, it is also features great contact center as a service features.
What is your favorite aspect of this product?
I like its effective auto dialer features It serves as a contact center which is great It is easy to use
What do you dislike most about this product?
Talkdesk CX Cloud is multi purpose and flawless
What recommendations would you give to someone considering this product?
The software is affordable and offers leading features. It is very effective and I recommend it as a business auto dialer
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Inspires Innovation
Laura L.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Monitoring and quality management of processes
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
Our general resources management team uses this software to track performance and quality control in order to determine areas of opportunity and create action plans based on real data and reports all in one place, so that various types of management can be carried out depending on the company's activity.
What is your favorite aspect of this product?
With variability of functions it provides us with a view of updated trends of program performance a reliable reference guide for agents on tracking their performance to get the view of how the overall teams did for reviews and proposed project or general activities.
What do you dislike most about this product?
Like any management platform it would be powerful to have a mobile application with which to make small inspections that are being carried out or see what project you are working on as well as a module where you can find the previous months questionnaire, without the need for someone to send you a link to view the data.
What recommendations would you give to someone considering this product?
For growing teams at the level of tasks or objectives and improving performance at the same time, we recommend Talkdesk to ensure that your time is used efficiently and effectively, its analytical functions will allow you to monitor the company's agents, track progress or setbacks, and identify problems to be solved by which is a system for general monitoring of everything that is carried out.
Pros
- Trustworthy
- Effective Service
- Inspires Innovation
- Saves Time
Carlos Eduardo R.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Talkdesk is easy to use, innovative technology
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
Talkdesk technology offers the best return on investment with real purchase and operating costs, without exposing reliability and support, is required to perform call audits of our agents in our contact center backing. This is where you see the grade; they upload their audit containing their findings and comments on how agents handled their calls and emails. This is also the tool our agents recognize for their audits.
What is your favorite aspect of this product?
Provides a glimpse of up-to-date program productivity trends, reliable reference guide for agents on how they track their QA performance, consistent data trader for information on overall equipment performance in condition monitoring. Talkdesk provides a super simple, modular interface that we molded to meet our needs.
What do you dislike most about this product?
The reporting database while downloading in Excel shows some extra gaps that sometimes create roadblocks, but can be easily fixed there as well. It would be great to have a dashboard with all group members to see how many follow-ups they have received in the month so far and if they have ongoing training.
What recommendations would you give to someone considering this product?
It can be used for an agent, fundamentals, reports and even leadership. The tool is easy to navigate and use, and is a one-stop shop for reporting and analysis purposes. This tool is useful especially in productivity management. Talkdesk is the tool used by our QA team to filter these responses and provide critical feedback to team members.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features