Talkdesk CX Cloud Logo
Talkdesk CX Cloud Logo
Talkdesk, Inc

Talkdesk CX Cloud

7.4 /10
Category
Talkdesk CX Cloud
7.4 /10

What is Talkdesk CX Cloud?

With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Talkdesk CX Cloud won the following awards in the Contact Center as a Service - Enterprise category

Filter By

Talkdesk CX Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Talkdesk CX Cloud.

80 Likeliness to Recommend

96 Plan to Renew

76 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Talkdesk CX Cloud?

5% Negative
17% Neutral
78% Positive

Pros

  • Security Protects
  • Respectful
  • Trustworthy
  • Performance Enhancing

Feature Ratings

Average 82

Call Recording

89

Contact Center Analytics

86

Call Scripting and Call Flow Management

85

Ticket Management

83

Skills Based Routing

83

Multi Channel Intake Integration

82

Workforce Management

81

Knowledge Management

80

Contact Center Compliance Management

78

Multi Channel Queue Management

77

Screen Prompts

76

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

85

Ease of Data Integration

85

Quality of Features

84

Availability and Quality of Training

82

Business Value Created

82

Breadth of Features

82

Ease of Customization

81

Ease of Implementation

79

Ease of IT Administration

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Talkdesk CX Cloud Reviews

Rachel H.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Helpful data integration, but unreliable at times

Likeliness to Recommend

6 /10

What differentiates Talkdesk CX Cloud from other similar products?

It pretty seamlessly integrates with other systems like salesforce and observe.ai.

What is your favorite aspect of this product?

I like the ability to set yourself away and that all missed calls and voicemails are sent to your email. It's pretty easy to set up and use. You're able to see past communications and it allows us to record all phone calls.

What do you dislike most about this product?

It's a great product when it works, but myself and my colleagues have issues with the app at least once a week. The problem that happens most often is we'll go to make a call and it will ring once but then go silent. So you and the person the other line can't hear each other. This will also occasionally happen with incoming calls as well.

What recommendations would you give to someone considering this product?

Great if you need a very basic phone line that can integrate with other systems.

Pros

  • Trustworthy
  • Caring
  • Saves Time
  • Respectful

Cons

  • Inhibits Innovation
  • Commodity Features
  • Under Delivered

Carl O.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Decent call centre system with great integrations

Likeliness to Recommend

6 /10

What differentiates Talkdesk CX Cloud from other similar products?

The ability for CSAT surveys to be sent to callers to rate each call, which we can then report on, is something I have never had before with previous providers.

What is your favorite aspect of this product?

By far my favourite aspect of Talkdesk is the integrations they have available. Zendesk and Salesforce, both of which we use for our email ticketing and CRM respectively, allows for ease of tracking and communication between departments.

What do you dislike most about this product?

I am not a fan of the UX of the dashboard or reporting, I find it quite clunky and tough to use. I don't feel the graphs are as easy on the eye as they should be.

What recommendations would you give to someone considering this product?

If you are a very small team, with minimal requirements, it's worth it, especially given the low cost.

Pros

  • Reliable
  • Inspires Innovation
  • Acts with Integrity
  • Helps Innovate
  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2023

Best product in the industry

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Most Popular Talkdesk CX Cloud Comparisons