What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
97 Plan to Renew
2
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Performance Enhancing
- Helps Innovate
- Continually Improving Product
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Task Assignment
List Tasks
Task Categorization
Task Status
Task Reporting
Due Dates
Add Notes
Task Prioritization
Notifications
Dependencies
Automated Workflow
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 9.2
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Project Management - Enterprise
Score 8.9
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Smartsheet Reviews
Mojo M.
- Role: Sales Marketing
- Industry: Chemicals
- Involvement: End User of Application
Submitted Sep 2023
Effectiveness in Collaboration
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Easy to set and achieve team goals on one page.
What is your favorite aspect of this product?
Visibility of all teams activities. Easy tracking of projects .
What do you dislike most about this product?
I have nothing like a dislike.
What recommendations would you give to someone considering this product?
Perfect for all collaboration needs.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Carissa L.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Sep 2023
Changed our business for the better!
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
I feel like Smartsheets has so much more capability than similar products like excel. We use it for such a variety of areas in our business.
What is your favorite aspect of this product?
The variety of sheets and templates available
What do you dislike most about this product?
I do find the support very slow and not helpful, they send you to get help through their forum instead of quick support.
What recommendations would you give to someone considering this product?
Ensure your team is onboard to implement. Utilize the videos to learn how to use and for tips and tricks.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Less Caring
- Less Efficient Service
- Less Effective Service
Alexis S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2023
All Inclusive Collaboration House
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Automation of most processes minimising human errors.
What is your favorite aspect of this product?
One dashboard of all information an all activities.
What do you dislike most about this product?
No main downside.
What recommendations would you give to someone considering this product?
Best for effective collaboration.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity