What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

88 Likeliness to Recommend

1
Since last award

97 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
1% Neutral
98% Positive

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity

Feature Ratings

Average 85

Task Assignment

87

List Tasks

87

Task Categorization

86

Task Status

85

Task Reporting

85

Due Dates

85

Add Notes

84

Task Prioritization

84

Notifications

83

Dependencies

83

Automated Workflow

82

Vendor Capability Ratings

Average 83

Ease of IT Administration

98

Product Strategy and Rate of Improvement

98

Quality of Features

98

Breadth of Features

97

Ease of Implementation

96

Ease of Customization

95

Ease of Data Integration

95

Business Value Created

94

Usability and Intuitiveness

94

Vendor Support

94

Availability and Quality of Training

92

Smartsheet Reviews

Mary Rose M.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Makes task management easy

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet can handle complex projects and easy to navigate formula creation

What is your favorite aspect of this product?

Smartsheet has a lot of features that can help minimize your work. It has functions that can create formulas to simplify the monitoring or processing of requests

What do you dislike most about this product?

The product have limitations in accommodating large number of data.

What recommendations would you give to someone considering this product?

It would help if you considered ways to adapt data, like other applications or the cloud.

Pros

  • Reliable
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Rachel H.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

SmartSheet helps us and organizes our teamwork

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Making a board is a big help. No matter where you paste the data, it will always be in the same format. The sheet supports multiple users at once, and unlike Excel, filters used by one person will not affect the work of the other.

What is your favorite aspect of this product?

I like the intuitive design, adaptability in creating different types of sheets, powerful project management capabilities, customizable templates, wide range of integrations and continuous updates in Smartsheet work together to make teams more efficient and productive.

What do you dislike most about this product?

It can be quite annoying when two users try to enter data into the same column at the same time because the previous entry is often overwritten. This seems to be happening more frequently lately and usually occurs when you launch Smartsheet for the first time each day; At other times it opens and loads the sheets quickly.

What recommendations would you give to someone considering this product?

If I want to improve my company's productivity or just make some minor adjustments, I can use Smartsheet to keep track of everything. With your help, I can keep everyone informed about the project and send friendly reminders. It seems like everyone involved in the project is choosing to take a slightly different tack. The ability to monitor other team members even when they are not actively participating is another advantage.

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Saves Time

Shelby G.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

SmartSheet Fair Review

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Many features - efficient working. Remote access from the mobile app - it is great!

What is your favorite aspect of this product?

I was looking for a solution to be able to easily create and access live spreadsheets to generate time sheets for a team of nationally deployed engineers. I found Smartsheet and never looked back. I was able to create 30 + of the time sheets using the spreadsheet feature and give a live link to individuals to input data each day. This took so much time out of the old manual process and gave me exactly what was required. The system is easy and straightforward to use if you are familiar with spreadsheets and all of my team were able to access with no issues.

What do you dislike most about this product?

There were a couple of times that the spreadsheets did not auto save, but could be due to connection.

What recommendations would you give to someone considering this product?

Smartsheet is simple enough to implement with minimal effort - you can build your base spreadsheet and go from there

Pros

  • Saves Time
  • Client's Interest First
  • Helps Innovate
  • Continually Improving Product

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