Cisco Systems

Smartlook Analytics

7.9 /10

What is Smartlook Analytics?

Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

Company Details

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Smartlook Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartlook Analytics.

87 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartlook Analytics?

0% Negative

14% Neutral

86% Positive

Pros

Client Friendly Policies
Altruistic
Appreciates Incumbent Status
Performance Enhancing

Feature Ratings

Average 89

Marketing Analytics

API Framework

Analytics and Reporting

Conversion Analysis

Data Integrity

Mobile Functionality

Data Management

Data Analysis and Survey Function

Device and Browser Analytics

Audience Segmentation

Data Warehousing

Vendor Capability Ratings

Average 80

Quality of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Smartlook Analytics Reviews

David f.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

My user experience with smartlook analytics

Likeliness to Recommend

9 /10

What differentiates Smartlook Analytics from other similar products?

It's very easy to use and to implement unlike other similar platforms

What is your favorite aspect of this product?

Recording are easy to view and read. Has clean dashboard interface and easy to navigate.

What do you dislike most about this product?

It's the Best have no negativities towards it

What recommendations would you give to someone considering this product?

Great with tracking website errors. It also analyses user behavior in many different ways so I highly recommend it to anyone

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Smartlook Analytics

What is Smartlook Analytics?

Company Details

Need Assistance?

Awards & Recognition

Smartlook Analytics Ratings

87 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Smartlook Analytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Mobile Functionality Can be used on mobile devices​

Data Management Includes data sharing, data storage, records management, and data security.

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

Device and Browser Analytics Capture and summarize device and browser information.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Smartlook Analytics Reviews

David f.

My user experience with smartlook analytics

Likeliness to Recommend

Pros

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1
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Feature Ratings

Marketing Analytics

API Framework

Analytics and Reporting

Conversion Analysis

Data Integrity

Mobile Functionality

Data Management

Data Analysis and Survey Function

Device and Browser Analytics

Audience Segmentation

Data Warehousing

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support