Smartlook Analytics Logo
Smartlook Analytics Logo
Cisco Systems

Smartlook Analytics

7.9 / 10
Category
Smartlook Analytics
7.9 / 10

What is Smartlook Analytics?

Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Smartlook Analytics won the following awards in the Product Analytics category

Smartlook Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartlook Analytics.

87 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartlook Analytics?

0% Negative
13% Neutral
87% Positive

Pros

  • Client Friendly Policies
  • Altruistic
  • Appreciates Incumbent Status
  • Performance Enhancing

Feature Ratings

Average 89

Marketing Analytics

95

API Framework

91

Analytics and Reporting

91

Conversion Analysis

89

Data Integrity

87

Mobile Functionality

87

Data Management

86

Data Analysis and Survey Function

86

Device and Browser Analytics

85

Audience Segmentation

84

Data Warehousing

77

Vendor Capability Ratings

Average 80

Vendor Support

100

Ease of IT Administration

93

Availability and Quality of Training

87

Breadth of Features

87

Ease of Customization

86

Ease of Data Integration

84

Ease of Implementation

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Quality of Features

76

Business Value Created

67

Smartlook Analytics Reviews

Ricardo T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Insightful User Tracking and Beneficial for UX

Likeliness to Recommend

8 / 10

What differentiates Smartlook Analytics from other similar products?

I believe it's very easy to implement, and super good for UX and user tracking.

What is your favorite aspect of this product?

The UX insights, for sure.

What do you dislike most about this product?

I can't think of anything.

What recommendations would you give to someone considering this product?

Go ahead and try. It can be very beneficial.

Pros

  • Saves Time
  • Respectful
  • Transparent
  • Continually Improving Product

Lyonel S.

  • Role: Consultant
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Good product, easy to implement and use.

Likeliness to Recommend

9 / 10

What differentiates Smartlook Analytics from other similar products?

It is easy to set up and to obtain insights very quickly.

What is your favorite aspect of this product?

I liked how quick it was to set up funnels and get conversion results.

What do you dislike most about this product?

The provided analysis are not enough in my opinion, you have to couple it with other analytics tools, but it's easily feasible.

What recommendations would you give to someone considering this product?

It is a good product to start an analytics journey but more advanced and detailed capabilities will require other tools.

Pros

  • Trustworthy
  • Effective Service
  • Caring
  • Saves Time

Leticia D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to use, better than ContentSquare

Likeliness to Recommend

8 / 10

What differentiates Smartlook Analytics from other similar products?

SMartlook loads the recordings faster than the others.

What is your favorite aspect of this product?

The recordings analytics

What do you dislike most about this product?

it should have more training on how to present to the board the financial benefits of using smartlook.

What recommendations would you give to someone considering this product?

It`s worth it

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Most Popular Smartlook Analytics Comparisons