What is Smartlook Analytics?
Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartlook Analytics?
Pros
- Client Friendly Policies
- Altruistic
- Appreciates Incumbent Status
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Marketing Analytics
API Framework
Analytics and Reporting
Conversion Analysis
Data Integrity
Mobile Functionality
Data Management
Data Analysis and Survey Function
Device and Browser Analytics
Audience Segmentation
Data Warehousing
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
Ease of Customization
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Quality of Features
Business Value Created
Smartlook Analytics Reviews
Ricardo T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2023
Insightful User Tracking and Beneficial for UX
Likeliness to Recommend
What differentiates Smartlook Analytics from other similar products?
I believe it's very easy to implement, and super good for UX and user tracking.
What is your favorite aspect of this product?
The UX insights, for sure.
What do you dislike most about this product?
I can't think of anything.
What recommendations would you give to someone considering this product?
Go ahead and try. It can be very beneficial.
Pros
- Saves Time
- Respectful
- Transparent
- Continually Improving Product
Lyonel S.
- Role: Consultant
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Dec 2023
Good product, easy to implement and use.
Likeliness to Recommend
What differentiates Smartlook Analytics from other similar products?
It is easy to set up and to obtain insights very quickly.
What is your favorite aspect of this product?
I liked how quick it was to set up funnels and get conversion results.
What do you dislike most about this product?
The provided analysis are not enough in my opinion, you have to couple it with other analytics tools, but it's easily feasible.
What recommendations would you give to someone considering this product?
It is a good product to start an analytics journey but more advanced and detailed capabilities will require other tools.
Pros
- Trustworthy
- Effective Service
- Caring
- Saves Time
Leticia D.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Easy to use, better than ContentSquare
Likeliness to Recommend
What differentiates Smartlook Analytics from other similar products?
SMartlook loads the recordings faster than the others.
What is your favorite aspect of this product?
The recordings analytics
What do you dislike most about this product?
it should have more training on how to present to the board the financial benefits of using smartlook.
What recommendations would you give to someone considering this product?
It`s worth it
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy