What is Smartlook Analytics?
Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartlook Analytics?
Pros
- Client Friendly Policies
- Altruistic
- Appreciates Incumbent Status
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Marketing Analytics
API Framework
Analytics and Reporting
Conversion Analysis
Data Integrity
Mobile Functionality
Data Management
Data Analysis and Survey Function
Device and Browser Analytics
Audience Segmentation
Data Warehousing
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Smartlook Analytics Reviews
Alexander A.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Oct 2022
Thanks to Smartlook our projects are error-free
Likeliness to Recommend
What differentiates Smartlook Analytics from other similar products?
We think this is a great tool that allows us to launch our projects, marketing campaigns, applications, web pages, etc., without errors, because it helps us to test with our different employees all the projects, so that they feel the customer experience and in this way we can correct the flaws before launching them.
What is your favorite aspect of this product?
It has a transcription and video recording tool, so we can have all the details of the tests that are performed to our projects and analyze it later. We can see the user's path, when we test the web pages and applications that we create, so we know which sections the user goes to frequently. The platform generates very complete analysis that allow us to make the right decisions for our projects, especially with real-time analysis, so that corrections are made quickly.
What do you dislike most about this product?
I would like the questions and surveys that the system has, to be a little more customizable, because we want to know other details of the user experience, which the program does not have in its system. It took us a while to adapt to the program because of its design and interface, which are not as intuitive as I would like and tend to generate confusion. I would also like your templates to be more customizable. If every template, question, survey or format that the system generates was customizable, it would be a more efficient software.
What recommendations would you give to someone considering this product?
For me, the best I can do with Smartlook alone is when a user contacts me to discuss an error on the site without providing enough details. Then, instead of bothering them with a bunch of questions to see why they received this error, I can use their IP address to find their Smartlook logs and see what's going on, and I can fix the problem.
Pros
- Efficient Service
- Saves Time
- Fair
- Altruistic
Roman A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
An effective and easy to use program
Likeliness to Recommend
What differentiates Smartlook Analytics from other similar products?
We are satisfied with its performance and it has taken us very little time to become familiar with and start benefiting from this tool, it has excellent customer service and great online knowledge bases. Smartlook is easy to access and use, we can devise strategies and implement improvements to provide a better experience and its technical support is exceptional.
What is your favorite aspect of this product?
Smartlook is intuitive, easy to use and is regularly updated by the vendor, it always comes back improved. It has allowed us to better manage data in my organization and whenever I have had a question I have been able to effectively rely on their customer service team. I love this program.
What do you dislike most about this product?
I was having slowdown issues, when I went to the support team I found out it needed an upgrade, since that time I am more vigilant and it has worked exceptionally well.
What recommendations would you give to someone considering this product?
Smartlook has provided important data about the movement and impact of our website, from time and space details to recordings and heat maps to gain insight into the modules with the most visitor interaction. Take a look at it, I'm sure you'll love that it's so intuitive, easy to use and effective in making the best possible data management within your organization. It is a wonderful tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Andrea G.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2022
Data Modeling and Visualization Solution
Likeliness to Recommend
What differentiates Smartlook Analytics from other similar products?
Smartlook Analytics record website visitors sessions to help analyze their behaviors automatically.
What is your favorite aspect of this product?
It is cost effective. Has a wide range of cloud analytics tools in one spot. Has a mobile application unlike similar tools like Board and Adobe Analytics.
What do you dislike most about this product?
Lacks enough data for features customization.
What recommendations would you give to someone considering this product?
To check and analyze user actions for real-time visualization, I highly recommend Smartlook Analytics.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing