ServiceNow Asset Management Logo Award Winner Product Badge
ServiceNow Asset Management Logo Award Winner Product Badge
ServiceNow

ServiceNow Asset Management

Composite Score
7.8 /10
CX Score
8.1 /10
Category
ServiceNow Asset Management
7.8 /10

What is ServiceNow Asset Management?

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

Company Details


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Awards & Recognition

ServiceNow Asset Management won the following awards in the IT Asset Management - Enterprise category

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ServiceNow Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Asset Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Asset Management?

1% Negative
7% Neutral
92% Positive

Pros

  • Security Protects
  • Reliable
  • Enables Productivity
  • Caring

Feature Ratings

Average 77

End to End Lifecycle Management

83

Analytics and Reporting

81

Software Recognition Library

77

Data Center Analytics

77

Advanced License Management

76

Cloud License Management

76

Data Import Export and Aggregation

75

Decentralized Management

75

Software Usage Metering

74

Integrated Discovery

72

Financial Analysis

71

Vendor Capability Ratings

Average 81

Ease of Data Integration

84

Usability and Intuitiveness

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Quality of Features

80

Breadth of Features

80

Ease of Customization

79

Vendor Support

79

Ease of Implementation

79

Business Value Created

79

ServiceNow Asset Management Reviews

Nathan W.

  • Role: Consultant
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Fantastic Product but still need client/user input

Likeliness to Recommend

9 /10

What differentiates ServiceNow Asset Management from other similar products?

Features, User friendly environment, future modifications based on the company/product needs. + customer service

What is your favorite aspect of this product?

Over all all the features are user friendly

What do you dislike most about this product?

Future flexibility to alter the software based on the company/products needs

What recommendations would you give to someone considering this product?

Please proceed to purchase based on your budget and needs

Pros

  • Caring
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Aritra D.

  • Role: Consultant
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Superb user friendly product from Service Now

Likeliness to Recommend

8 /10

What differentiates ServiceNow Asset Management from other similar products?

Easy of use, easy navigation, nice dashboard and filters. Atlassian products like JIRA lags far behind ServiceNow in terms of the easy navigation and end user experience

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Nothing to dislike about service now

What recommendations would you give to someone considering this product?

TRy this and you will never regret of using the service later nor would you go to any other vendor for sure

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Effective Service

Roberto D.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Servicenow is a great, end to end service mgmt.

Likeliness to Recommend

9 /10

What differentiates ServiceNow Asset Management from other similar products?

Easy adoption, single point of governance, connection with other ITSM Servicenow products products. Servicenow allows a true end to end service management, but connecting different process and departamets, well defined flow can speed up the deliverables of the organization.

What is your favorite aspect of this product?

How easy is to implement when you follow OOTB capabilities, moreover it also brings the concept of low code no code which allow easy customization on the Platform.

What do you dislike most about this product?

Customer tend to crazy on the requirements and how easy to customize ServiceNow is. As product owners, you need to have strong governance about what to do in ServiceNow.

What recommendations would you give to someone considering this product?

Totally recommend and I would suggest for early adoption that follow the OOTB capabilities, ServiceNow invested a lot of money and effort on industry best practices process and it can accelerate the implemenation.

Pros

  • Saves Time
  • Generous Negotitation
  • Transparent
  • Reliable

Cons

  • Under Delivered