ServiceNow Asset Management Logo Award Winner Product Badge
ServiceNow Asset Management Logo Award Winner Product Badge
ServiceNow

ServiceNow Asset Management

Composite Score
7.8 /10
CX Score
8.1 /10
Category
ServiceNow Asset Management
7.8 /10

What is ServiceNow Asset Management?

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

Company Details


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Awards & Recognition

ServiceNow Asset Management won the following awards in the IT Asset Management - Enterprise category

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ServiceNow Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Asset Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Asset Management?

1% Negative
7% Neutral
92% Positive

Pros

  • Security Protects
  • Reliable
  • Enables Productivity
  • Caring

Feature Ratings

Average 77

End to End Lifecycle Management

83

Analytics and Reporting

81

Software Recognition Library

77

Data Center Analytics

77

Advanced License Management

76

Cloud License Management

76

Data Import Export and Aggregation

75

Decentralized Management

75

Software Usage Metering

74

Integrated Discovery

72

Financial Analysis

71

Vendor Capability Ratings

Average 81

Ease of Data Integration

84

Usability and Intuitiveness

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Quality of Features

80

Breadth of Features

80

Ease of Customization

79

Vendor Support

79

Ease of Implementation

79

Business Value Created

79

ServiceNow Asset Management Reviews

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2021

Good product but setup is time consuming

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ashwini K.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2021

Easy to use for end users and administrators

Likeliness to Recommend

8 /10

What differentiates ServiceNow Asset Management from other similar products?

Its features

What is your favorite aspect of this product?

Inventory management features

What do you dislike most about this product?

Not as such

What recommendations would you give to someone considering this product?

Whole asset management module

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Altruistic

Shahami U.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2021

Excellent product, single platform.

Likeliness to Recommend

7 /10

What differentiates ServiceNow Asset Management from other similar products?

User Friendly and all can be on single platform

What is your favorite aspect of this product?

iTSM, HAM, SAM CMDB are in same place.

What do you dislike most about this product?

Defining upgrade rights or downgrade rights are not defined anywhere in documentation or told in servicenow training.We struggled alot to know about it.Also how to add exemptions to software models.

What recommendations would you give to someone considering this product?

Choose wisely who can do implementarion properly

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy