What is ServiceNow Asset Management?
ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow Asset Management?
Pros
- Security Protects
- Reliable
- Enables Productivity
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End to End Lifecycle Management
Analytics and Reporting
Software Recognition Library
Data Center Analytics
Advanced License Management
Cloud License Management
Data Import Export and Aggregation
Decentralized Management
Software Usage Metering
Integrated Discovery
Financial Analysis
Vendor Capability Ratings
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Quality of Features
Breadth of Features
Ease of Customization
Vendor Support
Ease of Implementation
Business Value Created
Also Featured in...
ServiceNow Asset Management Reviews
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Jun 2021
Good product but setup is time consuming
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Ashwini K.
- Role: Consultant
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Easy to use for end users and administrators
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
Its features
What is your favorite aspect of this product?
Inventory management features
What do you dislike most about this product?
Not as such
What recommendations would you give to someone considering this product?
Whole asset management module
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Altruistic
Please tell us why you think this review should be flagged.
Shahami U.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Excellent product, single platform.
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
User Friendly and all can be on single platform
What is your favorite aspect of this product?
iTSM, HAM, SAM CMDB are in same place.
What do you dislike most about this product?
Defining upgrade rights or downgrade rights are not defined anywhere in documentation or told in servicenow training.We struggled alot to know about it.Also how to add exemptions to software models.
What recommendations would you give to someone considering this product?
Choose wisely who can do implementarion properly
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
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