ServiceNow Asset Management Logo Award Winner Product Badge
ServiceNow Asset Management Logo Award Winner Product Badge
ServiceNow

ServiceNow Asset Management

8.0 / 10
Category
ServiceNow Asset Management
8.0 / 10

What is ServiceNow Asset Management?

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

Company Details


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Awards & Recognition

ServiceNow Asset Management won the following awards in the IT Asset Management - Enterprise category

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ServiceNow Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Asset Management.

88 Likeliness to Recommend

2
Since last award

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Asset Management?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Security Protects
  • Caring
  • Enables Productivity

Feature Ratings

Average 81

End to End Lifecycle Management

85

Analytics and Reporting

83

Data Center Analytics

82

Software Recognition Library

82

Advanced License Management

81

Decentralized Management

80

Data Import Export and Aggregation

80

Software Usage Metering

77

Cloud License Management

77

Integrated Discovery

77

Financial Analysis

76

Vendor Capability Ratings

Average 82

Business Value Created

95

Availability and Quality of Training

94

Breadth of Features

94

Ease of Data Integration

92

Ease of IT Administration

92

Ease of Implementation

91

Vendor Support

89

Quality of Features

88

Ease of Customization

86

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

75

ServiceNow Asset Management Reviews

Ramone P.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

A complete suite

Likeliness to Recommend

10 / 10

What differentiates ServiceNow Asset Management from other similar products?

Ability to integrate all aspects of a business into the SNOW suite

What is your favorite aspect of this product?

Dashboard and Reporting

What do you dislike most about this product?

Reporting customization and Dashboard customization can be tricky

What recommendations would you give to someone considering this product?

Implementation can be difficult depending on how many departments will be integrated, advise is to have a representative of each department early on into the deployment and integration stage

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Jitendra l.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

"Awesome application"

Likeliness to Recommend

10 / 10

What differentiates ServiceNow Asset Management from other similar products?

ServiceNow Asset Management stands out for its integrated approach, offering a comprehensive solution that combines IT asset management with other IT service management processes. It provides a single platform for managing assets, workflows, and service requests, fostering efficiency and collaboration across various departments. Additionally, ServiceNow emphasizes automation, enabling organizations to streamline processes and enhance overall productivity.

What is your favorite aspect of this product?

ServiceNow Asset Management is its ability to integrate seamlessly with other IT service management processes, promoting a holistic approach to managing assets within an organization. This integration enhances collaboration and efficiency across different functional areas.

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

When considering ServiceNow Asset Management, it's crucial to: Assess Integration Needs: Scalability User Training Customization Automation Potential Vendor Support.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

☁️Jitendra L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

"Easy to use"

Likeliness to Recommend

10 / 10

What differentiates ServiceNow Asset Management from other similar products?

ServiceNow Asset Management stands out from other similar products in several ways: Unified Platform Automation and Orchestration CMDB Integration Advanced Reporting and Analytics User-Friendly Interface

What is your favorite aspect of this product?

appreciate ServiceNow Asset Management for its unified platform, automation capabilities, and seamless integration with other IT Service Management modules. These aspects contribute to efficient asset management and overall IT operations.

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

When considering ServiceNow Asset Management, here are some recommendations: Define Your Requirements Understand Integration Needs Evaluate Automation Capabilities Consider Scalability Pilot or Proof of Concept

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing