What is ServiceNow Asset Management?
ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
2
Since last award
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow Asset Management?
Pros
- Reliable
- Security Protects
- Caring
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
End to End Lifecycle Management
Analytics and Reporting
Data Center Analytics
Software Recognition Library
Advanced License Management
Decentralized Management
Data Import Export and Aggregation
Software Usage Metering
Cloud License Management
Integrated Discovery
Financial Analysis
Vendor Capability Ratings
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Vendor Support
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Breadth of Features
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ServiceNow Asset Management Reviews
Nathan W.
- Role: Consultant
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Fantastic Product but still need client/user input
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
Features, User friendly environment, future modifications based on the company/product needs. + customer service
What is your favorite aspect of this product?
Over all all the features are user friendly
What do you dislike most about this product?
Future flexibility to alter the software based on the company/products needs
What recommendations would you give to someone considering this product?
Please proceed to purchase based on your budget and needs
Pros
- Caring
- Performance Enhancing
- Trustworthy
- Unique Features
Aritra D.
- Role: Consultant
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Superb user friendly product from Service Now
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
Easy of use, easy navigation, nice dashboard and filters. Atlassian products like JIRA lags far behind ServiceNow in terms of the easy navigation and end user experience
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Nothing to dislike about service now
What recommendations would you give to someone considering this product?
TRy this and you will never regret of using the service later nor would you go to any other vendor for sure
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Effective Service
Roberto D.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Servicenow is a great, end to end service mgmt.
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
Easy adoption, single point of governance, connection with other ITSM Servicenow products products. Servicenow allows a true end to end service management, but connecting different process and departamets, well defined flow can speed up the deliverables of the organization.
What is your favorite aspect of this product?
How easy is to implement when you follow OOTB capabilities, moreover it also brings the concept of low code no code which allow easy customization on the Platform.
What do you dislike most about this product?
Customer tend to crazy on the requirements and how easy to customize ServiceNow is. As product owners, you need to have strong governance about what to do in ServiceNow.
What recommendations would you give to someone considering this product?
Totally recommend and I would suggest for early adoption that follow the OOTB capabilities, ServiceNow invested a lot of money and effort on industry best practices process and it can accelerate the implemenation.
Pros
- Saves Time
- Generous Negotitation
- Transparent
- Reliable
Cons
- Under Delivered