ServiceNow App Engine
7.9 /10

What is ServiceNow App Engine?

The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.

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Awards & Recognition

ServiceNow App Engine won the following awards in the Low-Code Business Process Management - Midmarket category

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ServiceNow App Engine Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow App Engine.

85 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow App Engine?

4% Negative
2% Neutral
94% Positive

Pros

  • Inspires Innovation
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 85

Low-Code Automation

87

Real-time Process Analysis

87

Customizable Performance Dashboards

87

Process Automation Templates

86

In-App Automated Workflows

86

Content Management

86

Collaboration

85

Process Workflow Designer

85

BPMN Compliance

84

Permissions and Governance

83

Process Library

80

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Breadth of Features

84

Business Value Created

82

Ease of IT Administration

81

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

78

Vendor Support

77

Usability and Intuitiveness

77

Ease of Customization

77

Product Strategy and Rate of Improvement

76

ServiceNow App Engine Reviews

Vijay M.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

All tools of Talent Acquisition under one roof

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

Good streamline workflows, crafting custom application for betterment and also the flexibility of servicenow app engine is very good, and most important thing which I like most and I think which stand out is that the user experience with servicenow app engine, user friendly approach has translated into the swift adoption process and making our talent acquisition operations very efficient. It has all our talent acquisition tools and feels like all the tools are in the under same roof which makes my work very easy and help me with the decision making process as well as increased my efficiency.

What is your favorite aspect of this product?

Well I like many of things and unique features and create custom application and effortlessly integrated with existing system. Servicenow app engine stands out for its adaptability, user-friendly interface, creation of a unified ecosystem, workflow automation, integration capabilities, and robust analytics like that all of which contribute significantly to enhancing the efficiency and effectiveness of talent acquisition processes. The platform's automation prowess adds a layer of efficiency to our processes, streamlining workflows and reducing manual effort. Its seamless integration with HR systems ensures a constant flow of accurately.

What do you dislike most about this product?

Servicenow app engine can feel like exploring a vast landscape of powerful features, and admittedly, the initial learning curve may pose a challenge, especially for users less accustomed to intricate platforms. Getting the hang of customization and workflow automation takes time but is an investment with long-term payoffs. In terms of the unified ecosystem, while it streamlines various tools, the degree of integration can vary. I have find certain integrations demand extra effort or customization for seamless collaboration.

What recommendations would you give to someone considering this product?

My advice will be go for it.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Saves Time

Cons

  • Security Frustrates

Dhruv B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Best Overall Business Operation Solution

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

I find it simple to create tickets, distribute them to team members, and monitor their development. It has aided us in providing better customer service and swifter problem-solving. We have greatly increased our efficiency thanks to ServiceNow. Many tasks that used to take up a lot of our time, such as creating and assigning tickets, are now automated by the program. This has helped us increase production and concentrate on more in-depth research.

What is your favorite aspect of this product?

As long as ServiceNow is configured properly, it is quick and trouble-free. The user interface is clear and uncomplicated. In contrast to earlier software, the learning curve is almost nonexistent.

What do you dislike most about this product?

It's possible for jobs to contain subtasks that are buried so deeply that they are initially overlooked. I wish the software's layering system was more user-friendly.

What recommendations would you give to someone considering this product?

IT service management, human resources, and customer service are all covered by the end-to-end system known as ServiceNow. That implies that I can manage every aspect of my team's activities without switching between several tools. offers strong collaboration tools that make it easy for my team to work together. Sharing information, distributing duties, and keeping tabs on advancement are all simple processes. It offers a potent issue-tracking system that enables speedy tracking and resolution of issues.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Paulette B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

"Very efficient platform and easy to use."

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

It's not like other programs since it's a low-code development platform, which means businesses can make their own apps and automate processes without hiring programmers.

What is your favorite aspect of this product?

As a beginner, you can't go wrong with its low-code approach, Quick previews, and bug fixes, all of which enable users to make unique applications with little to no understanding of coding. The nicest thing is that we can quickly and easily preview any changes we make and make corrections as needed.

What do you dislike most about this product?

The AES UI is solid, however it can be difficult to navigate at times. Even if you are proficient in the coding method, you still need to learn AES to utilize it effectively.

What recommendations would you give to someone considering this product?

Because I have used the software for making UI pages and landing pages, I think it is worth recommending. Using this method, both new and current workspaces can be easily created and modified. It's a big help if you're not proficient with various methods of coding. The work is simplified and completed in less time as a result.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

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