ServiceNow App Engine
7.9 /10

What is ServiceNow App Engine?

The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.

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Awards & Recognition

ServiceNow App Engine won the following awards in the Low-Code Business Process Management - Midmarket category

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ServiceNow App Engine Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow App Engine.

85 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow App Engine?

4% Negative
2% Neutral
94% Positive

Pros

  • Inspires Innovation
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 85

Low-Code Automation

87

Real-time Process Analysis

87

Customizable Performance Dashboards

87

Process Automation Templates

86

In-App Automated Workflows

86

Content Management

86

Collaboration

85

Process Workflow Designer

85

BPMN Compliance

84

Permissions and Governance

83

Process Library

80

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Breadth of Features

84

Business Value Created

82

Ease of IT Administration

81

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

78

Vendor Support

77

Usability and Intuitiveness

77

Ease of Customization

77

Product Strategy and Rate of Improvement

76

ServiceNow App Engine Reviews

Tosin D.

  • Role: Operations
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

The ease of collaboration sells the product

Likeliness to Recommend

10 /10

What differentiates ServiceNow App Engine from other similar products?

ServiceNow App Engine emphasizes a low-code development approach, allowing users to create applications with minimal hand-coding.

What is your favorite aspect of this product?

Users can automate workflows and processes, reducing manual intervention and improving overall efficiency.

What do you dislike most about this product?

I dont have any dislikes

What recommendations would you give to someone considering this product?

Ensure to train your users for easy adoption

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation
  • Client Friendly Policies

Paul M.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

App templates are very helpful for many use cases.

Likeliness to Recommend

8 /10

What differentiates ServiceNow App Engine from other similar products?

Low-code options to build what could be fairly code-heavy applications. The framework is very helpful at times, especially for users who do not have extensive knowledge of building application framework

What is your favorite aspect of this product?

The framework

What do you dislike most about this product?

Weird bugs

What recommendations would you give to someone considering this product?

Read documentation, watch video tutorials, explore through all of the features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

João G.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

A good solution for the use of low code.

Likeliness to Recommend

7 /10

What differentiates ServiceNow App Engine from other similar products?

App Engine excels due to its robust integration capabilities, scalability, and extensive workflow automation, setting it apart from other comparable products.

What is your favorite aspect of this product?

its robust integration capabilities, scalability, and extensive workflow automation, setting it apart from other comparable products.

What do you dislike most about this product?

Complexity in customization and a steeper learning curve can be drawbacks of ServiceNow App Engine.

What recommendations would you give to someone considering this product?

investing in comprehensive documentation and support resources can contribute to overall product success.

Pros

  • Inspires Innovation
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Cons

  • Wastes Time
  • Commodity Features
  • Less Effective Service

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