ServiceNow App Engine
7.9 /10

What is ServiceNow App Engine?

The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.

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Awards & Recognition

ServiceNow App Engine won the following awards in the Low-Code Business Process Management - Midmarket category

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ServiceNow App Engine Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow App Engine.

85 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow App Engine?

4% Negative
2% Neutral
94% Positive

Pros

  • Inspires Innovation
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 85

Low-Code Automation

87

Real-time Process Analysis

87

Customizable Performance Dashboards

87

Process Automation Templates

86

In-App Automated Workflows

86

Content Management

86

Collaboration

85

Process Workflow Designer

85

BPMN Compliance

84

Permissions and Governance

83

Process Library

80

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Breadth of Features

84

Business Value Created

82

Ease of IT Administration

81

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

78

Vendor Support

77

Usability and Intuitiveness

77

Ease of Customization

77

Product Strategy and Rate of Improvement

76

ServiceNow App Engine Reviews

Mahwish S.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Powerful Features but Steep Learning Curve

Likeliness to Recommend

8 /10

What differentiates ServiceNow App Engine from other similar products?

App Engine emphasizes low-code development, enabling users to create applications and workflows with minimal coding skills. This empowers a broader range of users, including non-developers, to contribute to application development and automation.

What is your favorite aspect of this product?

The platform's versatility, scalability, and robust automation capabilities contribute to its popularity among organizations looking to streamline their business processes and improve overall efficiency.

What do you dislike most about this product?

The extensive range of features and capabilities can be overwhelming for new users.

What recommendations would you give to someone considering this product?

Clearly outline your organization's goals, challenges, and specific needs that you aim to address with a platform like ServiceNow App Engine. Having a well-defined set of objectives will guide your evaluation process.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Helps Innovate
  • Reliable

Cons

  • Less Caring
  • Vendor Friendly Policies
  • Security Frustrates

Chaitanya K.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Great Experience while working in ServiceNow App

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

ServiceNow's App Engine stands out for its ability to centralize the creation of diverse modules, ranging from flow designers and client scripts to UI Policies, workspaces, business rules, and more—all conveniently accessible from a single location.

What is your favorite aspect of this product?

ServiceNow App Engine Studio is an entirely unique experience for me, and I find every aspect of it to be my favorite.

What do you dislike most about this product?

I appreciate every feature of the ServiceNow App Engine; there isn't a single aspect that I find dislikable.

What recommendations would you give to someone considering this product?

I can refer to having all my information consolidated in one place to streamline the process of checking various things, saving me time by avoiding the need to navigate through different sources.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2023

A good product, mainly because of low-code thing.

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Saves Time

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