Sender Inc

Sendoso

8.4 /10

What is Sendoso?

Connect and drive revenue with personalized gifts, branded swag, eGifts, virtual experiences & more. Sendoso helps companies stand out by giving them new ways to engage with customers throughout the buyer’s journey. By integrating digital and physical sending strategies, companies can increase the effectiveness of their existing go-to-market programs and improve their relationships with customers.

Company Details

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Sendoso Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sendoso.

91 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sendoso?

0% Negative

5% Neutral

95% Positive

Pros

Enables Productivity
Trustworthy
Effective Service
Saves Time

Feature Ratings

Average 84

Gift Fulfillment and Delivery

Personal Messaging

Gift Acceptance/Exchange/Donation

Marketplace/Rewards Catalogue

Notifications/Alerts/Updates

Gift Tracking

Role-Based Access

Analytics and Reporting

Advanced Integrations

Required Actions

Milestones/Calendar Tracking

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Vendor Support

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Sendoso Reviews

Haley A.

Role: Sales Marketing
Industry: Shipping
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

Great product for our sales team.

Likeliness to Recommend

10 /10

What differentiates Sendoso from other similar products?

I haven't had experience with similar products.

What is your favorite aspect of this product?

Keeps our prospects engaged and helps to move the sales cycle forward.

What do you dislike most about this product?

The UI. I'm looking forward to all users being able to send touches without admin having to create the individual touch.

What recommendations would you give to someone considering this product?

Figure out how to keep it top-of-mind with the team. It's easy to forget about in the busy day to day, but it's a game changer when actually used.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sean G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Great for customers when used in the right context

Likeliness to Recommend

9 /10

What differentiates Sendoso from other similar products?

Good access to global gifting when working in EMEA

What is your favorite aspect of this product?

I like being able to send someone a gift to brighten their day in the right context.

What do you dislike most about this product?

UX for me as a salesperson is poor. The chrome extension needs work and the Salesforce and amazon integrations need even more work. Also not able to batch gift or message well. No text templates or personalisation.

What recommendations would you give to someone considering this product?

I would recommend that you consider your buyers and regions and if it would make sense to gift them product with Sendoso in your sales cycle. Some industries and buyers may not like this but it has worked well for me in SaaS

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Matt K.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Sendoso addresses a wide range of use cases

Likeliness to Recommend

10 /10

What differentiates Sendoso from other similar products?

Ability to use post sales

What is your favorite aspect of this product?

Flexibility and multi channel functionality

What do you dislike most about this product?

Notifications and alerts are weak

What recommendations would you give to someone considering this product?

Consider cultural norm by region

Pros

Helps Innovate
Reliable
Unique Features
Inspires Innovation

Sendoso

What is Sendoso?

Company Details

Need Assistance?

Sendoso Ratings

91 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Sendoso?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Gift Fulfillment and Delivery The ability to send digital and/or physical gifts to clients and staff, including gift cards, prepaid credit cards, clothing, electronics, and experiences.

Personal Messaging Templates for emails and handwritten correspondence can be sent along with a gift to further develop interpersonal relationships with staff and clients.

Gift Acceptance/Exchange/Donation Clients and staff may either accept gifts, exchange gifts with a different option of equal or lesser value, or donate the value of their gift to charity.

Marketplace/Rewards Catalogue Platform offers an integrated storefront, providing users with the ability to search for relevant gifts directly within the software.

Notifications/Alerts/Updates Real-time notifications are sent when gifts are sent, viewed, and received/accepted.

Gift Tracking Software tracks gifts throughout their delivery.

Role-Based Access Spending levels and budgets can be set at an individual/team level, with the ability to also assign individuals/teams with specific gift options.

Analytics and Reporting The effectiveness of gifts are monitored and analyzed, with dashboards providing insights into how gifts influence revenue, meetings booked, and more.

Advanced Integrations Provides vast integration capabilities and possesses an ability to connect with existing business architecture, including CRMs and marketing automation tools.

Required Actions To accept gifts, employees must meet certain targets or specific qualifications whilst clients must perform certain actions such as book a meeting.

Milestones/Calendar Tracking Important dates and milestones for staff and clients are managed in an internal calendar, ensuring opportunities to reward employees/customers are not missed.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Sendoso Reviews

Haley A.

Great product for our sales team.

Likeliness to Recommend

Pros

Sean G.

Great for customers when used in the right context

Likeliness to Recommend

Pros

Matt K.

Sendoso addresses a wide range of use cases

Likeliness to Recommend

Pros

Feature Ratings

Gift Fulfillment and Delivery

Personal Messaging

Gift Acceptance/Exchange/Donation

Marketplace/Rewards Catalogue

Notifications/Alerts/Updates

Gift Tracking

Role-Based Access

Analytics and Reporting

Advanced Integrations

Required Actions

Milestones/Calendar Tracking

Vendor Capability Ratings

Business Value Created

Quality of Features

Vendor Support

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Ease of Customization