Sender Inc

Sendoso

8.4 /10

What is Sendoso?

Connect and drive revenue with personalized gifts, branded swag, eGifts, virtual experiences & more. Sendoso helps companies stand out by giving them new ways to engage with customers throughout the buyer’s journey. By integrating digital and physical sending strategies, companies can increase the effectiveness of their existing go-to-market programs and improve their relationships with customers.

Company Details

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Sendoso Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sendoso.

91 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sendoso?

0% Negative

5% Neutral

95% Positive

Pros

Enables Productivity
Trustworthy
Effective Service
Saves Time

Feature Ratings

Average 84

Gift Fulfillment and Delivery

Personal Messaging

Gift Acceptance/Exchange/Donation

Marketplace/Rewards Catalogue

Notifications/Alerts/Updates

Gift Tracking

Role-Based Access

Analytics and Reporting

Advanced Integrations

Required Actions

Milestones/Calendar Tracking

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Vendor Support

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Sendoso Reviews

Paul C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Likeliness to Recommend

9 /10

Jen S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great tool for delighting advocates. but clunky UI

Likeliness to Recommend

8 /10

What differentiates Sendoso from other similar products?

They have a huge fulfillment network and partnerships with lots of gifting companies.

What is your favorite aspect of this product?

It's fairly easy to use once you figure it all out.

What do you dislike most about this product?

I do feel like the cost to package and send gifts is pretty expensive, but we pay for convenience of not having a warehouse or needing to go to the delivery offices ourselves. The UI feels very old still and hasn't changed much since I first used the tool in 2017.

What recommendations would you give to someone considering this product?

It works really well for Enterprise companies if you're using it beyond just fulfilling advocate gifts - AMB campaigns, mailers, holiday gifts, etc. but not sure if it's worth it for a smaller organization.

Pros

Saves Time
Trustworthy
Caring
Respectful

Cons

Slower Product Innovation
Charges for Enhancements

Lin H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great channel for Sales and Marketing teams.

Likeliness to Recommend

9 /10

What differentiates Sendoso from other similar products?

Sendoso helps me open doors and start conversations with the right business people who fit my company's product needs. Being able to easily offer and send gifts helps us fill our pipeline and retain our existing customers. It facilitates the management of the sales team and their shipments. When managing a marketing campaign, the CSM is available and quick to help.

What is your favorite aspect of this product?

Allow potential consumers to select the type of eGift they want (ie Amazon, Target, DoorDash, etc.). Option to have our own inventory for custom and branded items. Increases retention rate. Live tracking updates. Notifications when packages are shipped and delivered. We don't have to do expense reports on our sales team.

What do you dislike most about this product?

There is a bit of a learning curve. Update consistency could be better.

What recommendations would you give to someone considering this product?

Sendoso makes gift giving easy and in today's climate, a little goes a long way. From a marketer's perspective, you want giveaways for leads and customers to be easy and trackable. Sendoso fills that need and your team has been great to partner with for ideas and support so far.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sendoso

What is Sendoso?

Company Details

Need Assistance?

Sendoso Ratings

91 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Sendoso?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Gift Fulfillment and Delivery The ability to send digital and/or physical gifts to clients and staff, including gift cards, prepaid credit cards, clothing, electronics, and experiences.

Personal Messaging Templates for emails and handwritten correspondence can be sent along with a gift to further develop interpersonal relationships with staff and clients.

Gift Acceptance/Exchange/Donation Clients and staff may either accept gifts, exchange gifts with a different option of equal or lesser value, or donate the value of their gift to charity.

Marketplace/Rewards Catalogue Platform offers an integrated storefront, providing users with the ability to search for relevant gifts directly within the software.

Notifications/Alerts/Updates Real-time notifications are sent when gifts are sent, viewed, and received/accepted.

Gift Tracking Software tracks gifts throughout their delivery.

Role-Based Access Spending levels and budgets can be set at an individual/team level, with the ability to also assign individuals/teams with specific gift options.

Analytics and Reporting The effectiveness of gifts are monitored and analyzed, with dashboards providing insights into how gifts influence revenue, meetings booked, and more.

Advanced Integrations Provides vast integration capabilities and possesses an ability to connect with existing business architecture, including CRMs and marketing automation tools.

Required Actions To accept gifts, employees must meet certain targets or specific qualifications whilst clients must perform certain actions such as book a meeting.

Milestones/Calendar Tracking Important dates and milestones for staff and clients are managed in an internal calendar, ensuring opportunities to reward employees/customers are not missed.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Sendoso Reviews

Paul C.

Likeliness to Recommend

Jen S.

Great tool for delighting advocates. but clunky UI

Likeliness to Recommend

Pros

Cons

Lin H.

Great channel for Sales and Marketing teams.

Likeliness to Recommend

Pros

Feature Ratings

Gift Fulfillment and Delivery

Personal Messaging

Gift Acceptance/Exchange/Donation

Marketplace/Rewards Catalogue

Notifications/Alerts/Updates

Gift Tracking

Role-Based Access

Analytics and Reporting

Advanced Integrations

Required Actions

Milestones/Calendar Tracking

Vendor Capability Ratings

Business Value Created

Quality of Features

Vendor Support

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Ease of Customization