What is Salesforce B2C Commerce Cloud?
The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSalesforce B2C Commerce Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce B2C Commerce Cloud.
85 Likeliness to Recommend
2
Since last award
93 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2C Commerce Cloud?
Pros
- Reliable
- Respectful
- Trustworthy
- Inspires Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Integrated Search
Order Management
Content Management
Reporting and Analytics
Payment Processing
Catalog Management
Predictive Recommendations
Content Localization
Retargeting Capabilities
Order Portal
Microsite Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Implementation
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Salesforce B2C Commerce Cloud Reviews
Anna M.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: End User of Application
Submitted Aug 2023
Lots of features, continually enhancing,
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
the regular feature enhancements
What is your favorite aspect of this product?
product catalogue management
What do you dislike most about this product?
they constantly rename the products each year making it confusing
What recommendations would you give to someone considering this product?
pricey at first but in the long run will set you up for success
Pros
- Helps Innovate
- Continually Improving Product
- Client Friendly Policies
- Fair
Jekabs S.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Dec 2022
Good until a degree.
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
Service quality at least for us it felt that way.
What is your favorite aspect of this product?
At start we like that we could get so fast hands on.
What do you dislike most about this product?
We did not feel so satisfied with the service of the product with time.
What recommendations would you give to someone considering this product?
I would not recommend but maybe for some would be better than us.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Continually Improving Product
Cons
- Commodity Features
- Vendor Friendly Policies
- Less Effective Service
Santosh L.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jul 2022
One of best nomenclatured matrix for sales
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
User interface for leader to main data for business development executive
What is your favorite aspect of this product?
Productive tunnel matrix
What do you dislike most about this product?
Glitches in report's
What recommendations would you give to someone considering this product?
Mapping for size of team .
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Efficient Service