What is Salesforce B2C Commerce Cloud?
The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
2
Since last award
93 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2C Commerce Cloud?
Pros
- Reliable
- Respectful
- Trustworthy
- Inspires Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Integrated Search
Order Management
Content Management
Reporting and Analytics
Payment Processing
Catalog Management
Predictive Recommendations
Content Localization
Retargeting Capabilities
Order Portal
Microsite Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Implementation
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Salesforce B2C Commerce Cloud Reviews
Harsh V.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
It helps to grow the organization's sales.
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
Salesforce B2C Commerce Cloud provides many useful features that provide great user experiences.
What is your favorite aspect of this product?
Using Salesforce B2C Commerce one can create stores easily and products can be added using standard templates and customization is also easy to make.
What do you dislike most about this product?
It is a bit expensive in terms of subscription.
What recommendations would you give to someone considering this product?
Its price can be improved or different editions can be released with limited features for small businesses.
Pros
- Reliable
- Trustworthy
- Fair
- Helps Innovate
Deep N.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Bhavya B.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Nov 2023
Awesome User Review of Salesforce
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
One go platform for all the users who wants seamless process and wants to maintain their data efficiently and helps converts your leads into opportunities
What is your favorite aspect of this product?
The all in one platform for all type of work
What do you dislike most about this product?
Nothing as of now
What recommendations would you give to someone considering this product?
Best in market go for it
Pros
- Helps Innovate
- Unique Features
- Inspires Innovation
- Respectful