Salesforce B2C Commerce Cloud Logo
Salesforce B2C Commerce Cloud Logo
Salesforce.com Inc

Salesforce B2C Commerce Cloud

7.8 /10
Category
Salesforce B2C Commerce Cloud
7.8 /10

What is Salesforce B2C Commerce Cloud?

The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.

Company Details


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Awards & Recognition

Salesforce B2C Commerce Cloud won the following awards in the B2C eCommerce category

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Salesforce B2C Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce B2C Commerce Cloud.

86 Likeliness to Recommend

3
Since last award

93 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce B2C Commerce Cloud?

8% Negative
6% Neutral
86% Positive

Pros

  • Reliable
  • Respectful
  • Trustworthy
  • Continually Improving Product

Feature Ratings

Average 78

Integrated Search

82

Content Management

80

Order Management

80

Reporting and Analytics

79

Payment Processing

78

Catalog Management

78

Predictive Recommendations

78

Content Localization

76

Retargeting Capabilities

75

Order Portal

74

Microsite Management

74

Vendor Capability Ratings

Average 75

Quality of Features

79

Business Value Created

77

Ease of Data Integration

76

Breadth of Features

75

Ease of Customization

75

Ease of IT Administration

75

Ease of Implementation

75

Vendor Support

74

Product Strategy and Rate of Improvement

74

Availability and Quality of Training

74

Usability and Intuitiveness

73

Salesforce B2C Commerce Cloud Reviews

Sahil C.

  • Role: Finance
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Great tool to manage Customers at One Platform

Likeliness to Recommend

10 /10

What differentiates Salesforce B2C Commerce Cloud from other similar products?

1. Customers can easily raise a case for any query 2. Easy tracking of all the open cases and their SLA 3. Can easily reply to customers and creata track record

What is your favorite aspect of this product?

1. Can feed information in it to make it easy for customers to raise a case 2. I have rarely faced a downtime on this app

What do you dislike most about this product?

1. When customers attach any file with the case it is not possible for us to download all the attachmenets at one, we need to open all of them and then download one by one which is a lot of hassle 2. No training provided with the products.

What recommendations would you give to someone considering this product?

If you are in a business which has customer relationship then you can use the OneCRM expereince by salesforce it will help your business excel.

Pros

  • Continually Improving Product
  • Unique Features
  • Client Friendly Policies
  • Altruistic

Vijay D.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Best B2C tool for online business

Likeliness to Recommend

9 /10

What differentiates Salesforce B2C Commerce Cloud from other similar products?

It helps me to manage my online store, it's easy to use, economical, and have more features than others similar application.

What is your favorite aspect of this product?

It's available for all scale of your online business

What do you dislike most about this product?

Nothing. I'm really enjoying its features

What recommendations would you give to someone considering this product?

It's best for your online business store, especially when you are doing business to consumer business

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yogesh S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Flexible Platform with Great Scalability

Likeliness to Recommend

10 /10

What differentiates Salesforce B2C Commerce Cloud from other similar products?

Advanced AI-Powered personalization for targeted customer experiences.

What is your favorite aspect of this product?

The scalability and flexibility allows businesses to adapt and grow without limitations

What do you dislike most about this product?

The initial setup can be tough for new users, requiring dedicated training and onboarding.

What recommendations would you give to someone considering this product?

Use Salesforce's extensive support resources and community forums for ongoing assistance and best practices and it is excellent product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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