What is Salesforce B2C Commerce Cloud?
The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
2
Since last award
93 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2C Commerce Cloud?
Pros
- Reliable
- Respectful
- Trustworthy
- Inspires Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Integrated Search
Order Management
Content Management
Reporting and Analytics
Payment Processing
Catalog Management
Predictive Recommendations
Content Localization
Retargeting Capabilities
Order Portal
Microsite Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Implementation
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Salesforce B2C Commerce Cloud Reviews
Dhruv V.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2024
The Best Product to ever exist!
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
Salesforce has been better due to it's features and durability of large datasets.
What is your favorite aspect of this product?
customizable reports and dashboards, it's easy to use.
What do you dislike most about this product?
none to dislike this great product
What recommendations would you give to someone considering this product?
must buy this, a very must have product
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Akash V.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Great product for build e-commerce site
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
B2C commerce cloud provides everything in single platform cloud, e-commerce site, monitoring.
What is your favorite aspect of this product?
Simple to use, Reports & Dashboard for monitoring behaviour of site.
What do you dislike most about this product?
There's Nothing to dislike, but few things hard to understand.
What recommendations would you give to someone considering this product?
Best for bulding e-commerce site with high security and many features provided by salesforce.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
Amos N.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2023
Amazing tool to help your organize.
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
Salesforce B2C Commerce Cloud is a platform that helps businesses create unified, intelligent digital commerce experiences. t's designed to make shopping fast and easy for customers. Some ways that Salesforce B2C Commerce Cloud differs from other similar products include.
What is your favorite aspect of this product?
Its UI/UX is most fascinating to use
What do you dislike most about this product?
Pricing part is little on higher side
What recommendations would you give to someone considering this product?
Consider only if your organization has more than 500 employees
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Saves Time