What is Salesforce B2C Commerce Cloud?
The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
2
Since last award
93 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2C Commerce Cloud?
Pros
- Reliable
- Respectful
- Trustworthy
- Inspires Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Integrated Search
Order Management
Content Management
Reporting and Analytics
Payment Processing
Catalog Management
Predictive Recommendations
Content Localization
Retargeting Capabilities
Order Portal
Microsite Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Implementation
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Salesforce B2C Commerce Cloud Reviews
André B.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Jul 2022
Easy to use, but needs functionality updates!
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
Salesforce B2C Commerce Cloud in comparison to other similar software is that it is more practical, organised and has clean visuals.
What is your favorite aspect of this product?
The automatic functions that it has.
What do you dislike most about this product?
Sometimes it lags - it is slow - a lot of technical maintenance
What recommendations would you give to someone considering this product?
Try it for sure and you won't be sorry
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
REX S.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Vendor Selection and Purchasing
Submitted Jul 2022
Highly recommended product!
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
I think the tools that is easy to use.
What is your favorite aspect of this product?
user friendly
What do you dislike most about this product?
so far none.
What recommendations would you give to someone considering this product?
I think you need yo add new improvements or new design of the product.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Jason M.
- Role: Information Technology
- Industry: Recreation
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
Great for helping us manage our leads system.
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
Ease of integration with other systems.
What is your favorite aspect of this product?
Breadth of features, ease of implementation and customer service.
What do you dislike most about this product?
Lack or iPad XP is my only quip.
What recommendations would you give to someone considering this product?
Salesforce is worth the price and easy to learn and integrate into your current ecosystem.
Pros
- Enables Productivity
- Trustworthy
- Fair
- Security Protects