What is Rocket.Chat?
Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
3
Since last award
85 Plan to Renew
5
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Rocket.Chat?
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Search
Granular Access Management
Document Collaboration
Cross Platform Support
Integration With Productivity Tools
Vendor Capability Ratings
Ease of Customization
Breadth of Features
Quality of Features
Business Value Created
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Rocket.Chat Reviews
Vishal M.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Oct 2022
Fantastic Tool for chat support
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
Easy to integrate and reliable
What is your favorite aspect of this product?
Very secure and best for chat services
What do you dislike most about this product?
Nothing that I can share here
What recommendations would you give to someone considering this product?
Best tool for chat support and very easy to integrate.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Matthias M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Awesome Communication Tool
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
It is very customizable and the cost is relatively cheaper than other vendors.
What is your favorite aspect of this product?
It is super easy to add different communication channels and services as per the business needs. It also makes it easy to distinguish between the core team and the client team communication.
What do you dislike most about this product?
I love everything about this product. However, I believe the user interface could be improved a bit to have that modern look like the other tools.
What recommendations would you give to someone considering this product?
If anyone is looking to build their own custom communication tool or the nature of the business is very agile, I highly recommend trying this product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Harshkumar F.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Great chatting app but some features disappoints
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
First of all, it is an open-source project so you can see more contributions and much more features.
What is your favorite aspect of this product?
The price of the product is very competitive and the chatting features works well.
What do you dislike most about this product?
The notification of the chats is not coming frequently.
What recommendations would you give to someone considering this product?
Please work on the notification and video calling feature of this product.
Pros
- Continually Improving Product
- Performance Enhancing
- Fair
- Includes Product Enhancements
Cons
- Less Effective Service