Rocket.Chat Logo
Rocket.Chat Logo
Rocket.Chat

Rocket.Chat

7.4 /10
Category
Rocket.Chat
7.4 /10

What is Rocket.Chat?

Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.

Company Details


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Rocket.Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rocket.Chat.

88 Likeliness to Recommend

4
Since last award

85 Plan to Renew

5
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rocket.Chat?

4% Negative
7% Neutral
89% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 76

Instant Messaging

85

File Sharing Collaboration

79

Notifications

78

Search

76

Granular Access Management

76

Document Collaboration

76

Cross Platform Support

74

Integration With Productivity Tools

65

Vendor Capability Ratings

Average 76

Ease of Customization

81

Breadth of Features

81

Quality of Features

79

Business Value Created

77

Ease of Implementation

75

Availability and Quality of Training

74

Ease of IT Administration

74

Ease of Data Integration

73

Usability and Intuitiveness

72

Product Strategy and Rate of Improvement

69

Vendor Support

63

Rocket.Chat Reviews

Adrian W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Clean interface, with easy access to chat anyone.

Likeliness to Recommend

7 /10

What differentiates Rocket.Chat from other similar products?

Looks like a simple and easy to use software without a lot of added functionality all over the place. It also has possibilities to be very configurable to access directly to other pages, chats through links .

What is your favorite aspect of this product?

The simplicity

What do you dislike most about this product?

Calls are not of good quality

What recommendations would you give to someone considering this product?

A powerful yet economical software, cost-effective

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Nasseer Q.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Good Product

Likeliness to Recommend

7 /10

What differentiates Rocket.Chat from other similar products?

Rocket chat is nice and open source instant messaging app that has flexibility and offers lot of customization options .

What is your favorite aspect of this product?

Open souces and real time collaboration features are nice aspect of the product.

What do you dislike most about this product?

I gues thet need to work on the interface to make it more robust and dynamic.

What recommendations would you give to someone considering this product?

If you are looking for any open sources product which gives you a lot of customization options you can go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2023

A Platform that Helps to Streamline Business Messa

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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