Rocket.Chat Logo
Rocket.Chat Logo
Rocket.Chat

Rocket.Chat

7.4 / 10
Category
Rocket.Chat
7.4 / 10

What is Rocket.Chat?

Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.

Company Details


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Rocket.Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rocket.Chat.

89 Likeliness to Recommend

3
Since last award

85 Plan to Renew

5
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rocket.Chat?

5% Negative
6% Neutral
89% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 76

Instant Messaging

85

File Sharing Collaboration

79

Notifications

78

Search

77

Document Collaboration

76

Granular Access Management

76

Cross Platform Support

74

Integration With Productivity Tools

65

Vendor Capability Ratings

Average 76

Product Strategy and Rate of Improvement

90

Ease of IT Administration

85

Breadth of Features

84

Quality of Features

83

Usability and Intuitiveness

83

Business Value Created

80

Ease of Implementation

80

Ease of Data Integration

77

Vendor Support

77

Availability and Quality of Training

71

Ease of Customization

71

Rocket.Chat Reviews

Bruno F.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

One of best in class!

Likeliness to Recommend

9 / 10

What differentiates Rocket.Chat from other similar products?

It is ALL-IN-ONE: Instant messaging Video conferencing Webinar File collaboration File share Omnichannel

What is your favorite aspect of this product?

Freemium capabilities and Omnichannel. You can also deploy it by yourself

What do you dislike most about this product?

Support is mostly irresponsive unless you have a Premium license.

What recommendations would you give to someone considering this product?

This is waaaay better than Slack, yet for some reason, it's not all that well known. I would take this over Slack ANYDAY. It's hard to compete agains the likes of MS Teams that have a horrible product but gives you access as a bundle when you sign for Office360... Rocket.Chat is simply amazing when you put it against the aforementioned two. It's fast, gives you a ton of granular customization for a fraction of the cost.

Pros

  • Enables Productivity
  • Respectful
  • Continually Improving Product
  • Reliable

Cons

  • Less Caring
  • Wastes Time
  • Vendor Friendly Policies

Kenneth O.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Free chat tool I love it.

Likeliness to Recommend

9 / 10

What differentiates Rocket.Chat from other similar products?

Rocket.Chat stands out from the crowd since it is open source and free (if hosted on your server), making it an attractive option for programmers who may not need all the bells and whistles offered by expensive alternatives like LiveChat. There is functionality and features in Rocket.Chat.

What is your favorite aspect of this product?

The flexibility and ease of integrating a chat widget into your web app in the manner of your choosing by the execution of a JavaScript script in your web app without the need to import any additional modules. And the features are fantastic, although learning how to put them to good use may prove challenging.

What do you dislike most about this product?

That the user interface is clumsy or outdated, or like how embedding a live chat requires a script that, by default, will only run on the server's address and not any website, and that, in order to make it work anywhere, it must be placed in a separate page, when it would be preferable to place it directly within the main page.

What recommendations would you give to someone considering this product?

It's a great tool for free communication, file sharing, group chats, and data sharing, which is why I suggest using it. In addition, the channel itself can serve as the setting for a conversational "room." Really helpful if you're trying to avoid 1000 channels.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Riya T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Good Solution for instant messaging

Likeliness to Recommend

9 / 10

What differentiates Rocket.Chat from other similar products?

In-thread replies .

What is your favorite aspect of this product?

Creating seperate public and private channels as per usage .

What do you dislike most about this product?

Has stability issues and the search feature in conversation doesn't work sometimes.

What recommendations would you give to someone considering this product?

Rocket.Chat has certain unique features and thus is a good solution for your business problems but has stability issues and ruthless bugs .

Pros

  • Unique Features
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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