What is Rocket.Chat?
Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
3
Since last award
85 Plan to Renew
5
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Rocket.Chat?
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Search
Granular Access Management
Document Collaboration
Cross Platform Support
Integration With Productivity Tools
Vendor Capability Ratings
Ease of Customization
Breadth of Features
Quality of Features
Business Value Created
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Rocket.Chat Reviews
Zedekiah B.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2022
Best Collaboration Software For Business
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
When it comes to business collaboration, Rocket.Chat offers amazing features. It's highly affordable and effective
What is your favorite aspect of this product?
The software is affordable and make collaboration easy. It's easy to use and also well powered with the right features.
What do you dislike most about this product?
I haven't had bad experiences with Rocket.Chat
What recommendations would you give to someone considering this product?
I recommend Rocket.Chat for business conferencing as it has all the features any business would need.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
TAIRA M.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
features disappoint
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
i don't like the design, a new user can have difficulty to use it
What is your favorite aspect of this product?
i don't like it
What do you dislike most about this product?
the design or the homepage is not suitable for user
What recommendations would you give to someone considering this product?
don't use it
Cons
- Vendor Friendly Policies
- Leverages Incumbent Status
- Inhibits Innovation
Warren R.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2022
Best Instant Message Tool For Any Call Centre
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
Rocket.Chat is different from similar products because it more secure.
What is your favorite aspect of this product?
I like that Rocket.Chat allows me to create private group/channel so i can communicate with my team easily. I like that Rocket.Chat can be access from any device and there is also a web version as such there is no need to install the application on your computer. I like that Rocket.Chat allows you to notify an entire channel or just persons online when sending a message in a group.
What do you dislike most about this product?
The only issue I have with Rocket,Chat is that I don't have the option to delete a chat. I only have the option to Hide, Marked As Read Or Add to favorite. Although this might have been a feature that has been disabled by our IT department
What recommendations would you give to someone considering this product?
I highly recommend Rocket.Chat to any organization. Its a great tool for you to communicate with your team and also anyone within your organization
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features