What is Rocket.Chat?
Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
3
Since last award
85 Plan to Renew
5
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Rocket.Chat?
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Search
Granular Access Management
Document Collaboration
Cross Platform Support
Integration With Productivity Tools
Vendor Capability Ratings
Ease of Customization
Breadth of Features
Quality of Features
Business Value Created
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Rocket.Chat Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
An easy-to-use communication software.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shaunak P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2022
Pretty much to expect for less price!
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
Rocket. Chat is a very professional tool, looks very clear and clean, built with priority enterprise support. It offers to chat and team collaboration using groups called channels and it's also very easy to share files here. They do not provide an email server. Admin has the right to control the happenings.
What is your favorite aspect of this product?
I loved many features like editing and deleting the texts that are sent, the feature to edit is revolutionary and it personally helps me a lot. I love the software and it is very easy to use, functions quickly and is also smart enough to handle the timezones of international team members. Channels help in keeping the groups for discussion productive.
What do you dislike most about this product?
Apart from providing a lot of features, there are a few downsides, too many crashes when an update is rolled out. Sometimes there is a delivery delay, especially in the mobile app. Still, it will not overshadow the pros.
What recommendations would you give to someone considering this product?
Rocket. Chat has a lot of community support as it is widespread in the industry. their pricing starts from free, so to start with, It will be a great tool.
Pros
- Reliable
- Enables Productivity
- Inspires Innovation
- Caring
Warren R.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Feb 2022
Great Instant Message App For Any Business
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
Rocket Chat is better than similar app due to the fact that it allows you to create Channels for different departments
What is your favorite aspect of this product?
I like that Rocket.Chat can be access on all devices. I like that it is very easy to use. With Rocket Chat you are able to create Channels for each department and also Private Channel for your team. When send a message to a channel or group you are able to notify all members of the group
What do you dislike most about this product?
Only thing about Rocket.Chat that I dislike is that it dont gives me the option to delete a private chat only option is to Hide chat
What recommendations would you give to someone considering this product?
I would recommend using Rocket.Chat within your organization as it reduces Talk Time as an agent will get instant response as it relates to getting assistance from support members
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features