What is Qualtrics CustomerXM?
With Qualtrics CustomerXM, you get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, so you can gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful impact.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
88 Plan to Renew
2
Since last award
75 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Qualtrics CustomerXM?
Pros
- Helps Innovate
- Effective Service
- Saves Time
- Respectful
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboards, Analytics and Reporting
Data Visualization
Questionnaire Design/Survey Builder
Text Analytics
Multi-Channel Data Collection
Sentiment Analytics
API Framework
Alerts
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Qualtrics CustomerXM Reviews
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2021
A lot of functionality in one software system
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Inger H.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2021
It's a fantastic product, pricey, but worthit.
Likeliness to Recommend
What differentiates Qualtrics CustomerXM from other similar products?
Top notch product
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Cost of product
What recommendations would you give to someone considering this product?
Get full buy in from entire company
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Venkatesa Prasad S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Dec 2021
Excellent product that best fits our business need
Likeliness to Recommend
What differentiates Qualtrics CustomerXM from other similar products?
Product Features, Ease of use and Intuitiveness
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
You need to spend some time to get used to the product
What recommendations would you give to someone considering this product?
Highly recommended with excellent list of features and ease of use
Pros
- Trustworthy
- Efficient Service
- Respectful
- Fair