What is Qualtrics CustomerXM?
With Qualtrics CustomerXM, you get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, so you can gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful impact.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
88 Plan to Renew
2
Since last award
75 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Qualtrics CustomerXM?
Pros
- Helps Innovate
- Effective Service
- Saves Time
- Respectful
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboards, Analytics and Reporting
Data Visualization
Questionnaire Design/Survey Builder
Text Analytics
Multi-Channel Data Collection
Sentiment Analytics
API Framework
Alerts
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Qualtrics CustomerXM Reviews
Aastik C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
Great product for quick feedback from customers
Likeliness to Recommend
What differentiates Qualtrics CustomerXM from other similar products?
Customizability and ease of use
What is your favorite aspect of this product?
Functionality and types of questions that can be asked
What do you dislike most about this product?
For complete customizability, requires a bit of source coding
What recommendations would you give to someone considering this product?
If you don't know a lot about capturing feedback, Qualtrics is a great tool to get started and scale.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
Ashok P.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2021
Amazing product you can go for.
Likeliness to Recommend
What differentiates Qualtrics CustomerXM from other similar products?
It has unique features related to visualization and dashboard. And more effective in analytics.
What is your favorite aspect of this product?
I would say dashboard.
What do you dislike most about this product?
It could have features to implement some more complex level project s. But currently it helps only with basic type of surveys. E.g., satisfaction type of surveys.
What recommendations would you give to someone considering this product?
If it is for satisfaction surveys or you are looking for better features and clear dashboard. Go for it.
Pros
- Unique Features
- Generous Negotitation
- Security Protects
- Reliable
Timothy A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
A masterclass tool for feedback!
Likeliness to Recommend
What differentiates Qualtrics CustomerXM from other similar products?
Qualtrics CustomerXM differentiates itself from other similar products by providing easy to access online training for there tool AND for Customer Experience methodology. They also offer yearly conferences to learn from other users and their best practices. Finally, there is always someone to talk to at the company to ensure you are getting the most out of the product.
What is your favorite aspect of this product?
The dashboards are my favorite aspect of the Qualtrics CustomerXM produce.
What do you dislike most about this product?
Understandably, the product is expensive and requires a long term commitment by all to see dividends.
What recommendations would you give to someone considering this product?
Start with one area to manage experiences with; let the use of the tool grow naturally in the company. Once you start growing into other areas, have one system manager to lead super users so surveys are consistent and data can be used across departments.
Pros
- Reliable
- Unique Features
- Inspires Innovation
- Acts with Integrity