What is Qualtrics CustomerXM?
With Qualtrics CustomerXM, you get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, so you can gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful impact.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
88 Plan to Renew
2
Since last award
75 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Qualtrics CustomerXM?
Pros
- Helps Innovate
- Effective Service
- Saves Time
- Respectful
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboards, Analytics and Reporting
Data Visualization
Questionnaire Design/Survey Builder
Text Analytics
Multi-Channel Data Collection
Sentiment Analytics
API Framework
Alerts
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Qualtrics CustomerXM Reviews
- Role: Human Resources
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2022
Great tool for impactful organisational change
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vijayakumar P.
- Role: Human Resources
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2021
Fantastic product!
Likeliness to Recommend
What differentiates Qualtrics CustomerXM from other similar products?
It's very good experience to use the Qualtrics CustomerXM
What is your favorite aspect of this product?
Clear ownership and accountability for Qualtrics CustomerXM.
What do you dislike most about this product?
The user interface needs to be updated as per the client's need.
What recommendations would you give to someone considering this product?
Please update the dashboard for more good user experience.
Pros
- Client's Interest First
- Transparent
- Helps Innovate
- Enables Productivity
Shri G.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Dec 2021
Qualtracs is is must have tool in any organization
Likeliness to Recommend
What differentiates Qualtrics CustomerXM from other similar products?
Innovative
What is your favorite aspect of this product?
Digital interface
What do you dislike most about this product?
Learning curve
What recommendations would you give to someone considering this product?
Try it for longer period
Pros
- Helps Innovate
- Trustworthy
- Effective Service
- Acts with Integrity
Cons
- Under Delivered
- Security Frustrates
- Commodity Features