What is Qualtrics CustomerXM?
With Qualtrics CustomerXM, you get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, so you can gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful impact.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
88 Plan to Renew
2
Since last award
75 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Qualtrics CustomerXM?
Pros
- Helps Innovate
- Effective Service
- Saves Time
- Respectful
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboards, Analytics and Reporting
Data Visualization
Questionnaire Design/Survey Builder
Text Analytics
Multi-Channel Data Collection
Sentiment Analytics
API Framework
Alerts
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Implementation
Vendor Support
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Business Value Created
Qualtrics CustomerXM Reviews
Maria Camila B.
- Role: Operations
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Dec 2022
The best plataform for measure customer experienci
Likeliness to Recommend
What differentiates Qualtrics CustomerXM from other similar products?
To be able to measure the user experience and have information that can be used to make decisions within the business.
What is your favorite aspect of this product?
The multiple dashboards I can build with the data sent by customers. It is a flexible and intuitive tool and gives the company a lot of information to make decisions regarding the services provided.
What do you dislike most about this product?
I think the tool is perfect; the only thing I see as damaging is the user interface when responding to the experience measurement is not very nice.
What recommendations would you give to someone considering this product?
I would recommend that you have a good TI team to implement the software correctly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Feb 2022
It is a great survey tool but not a CX platform
Likeliness to Recommend
Cons
- Less Reliable
- Less Effective Service
- Less Performance Enhancing
Sharan M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2022
Fantastic Product, Need to implement enhancements
Likeliness to Recommend
What differentiates Qualtrics CustomerXM from other similar products?
NO handing required
What is your favorite aspect of this product?
It is easy to use and it does not require hand coding
What do you dislike most about this product?
Not being consistent or open to product enhancements
What recommendations would you give to someone considering this product?
That this product is easy to use and does not require knowledge of hand coding.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Effective Service