What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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86 Likeliness to Recommend
1
Since last award
95 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Sales Management
Activity and Workflow Management
Lead Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
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Pipedrive Reviews
Tisha S.
- Role: Finance
- Industry: Construction
- Involvement: End User of Application
Submitted Jun 2021
A CRM with outstanding features.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
The amount of integrations it has is attractive, MailChimp, Gmail, Zapier, Teams, among others. It is relatively cheaper than other CRMs on the market. Simple interface that helps to better manage the customer lifecycle.
What is your favorite aspect of this product?
Pipedrive is a focused, specific and professional CRM with a competitive price. It's a funnel that helps me get from potential customers to prospects, saving me a lot of work and giving me specific guidelines and steps to follow, as well as offering courses and tutorials. Pipedrive gets you up and running quickly, once you log in it guides you through its features and how to implement them in your business and projects, simple and effective. It also features automation of repetitive tasks such as sending emails. Automatic call and email tracking.
What do you dislike most about this product?
The mobile app often freezes or is not stable, it has a lot of potential and the idea is good but more work needs to be done on it.
What recommendations would you give to someone considering this product?
It is a good solution for small and medium businesses, personally I think it does not need complex consultation and training as Pipedrive guides you from the beginning and that is a great advantage, I recommend it, it has a free trial period and the prices of the plans are not the cheapest but not the most expensive, due to the recognition it has and the security of the data is worth it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sabine M.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2021
Fast results.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
This CRM provides you with reports, statistics, has a mobile version, API, conversation tracking, compatibility with various email providers, personalization of activities and contacts, among other features that make it better than other tools on the market.
What is your favorite aspect of this product?
Pipedrive is a great help in my work role, it makes me feel more capable of handling various issues with my clients without losing my mind or messing up my activities. What I like most about this software is that it allows me to see in a simple and clear way the status of each business process, giving me steps and tips on what needs to be done for a successful closure, highlighting the elements that require more attention. The calls, tasks, reminders, meetings and deadlines allow me to have more control and forecast positive results with more certainty.
What do you dislike most about this product?
Regarding its price, I do not agree that very basic and simple functions are limited in the most economical plan, so now I use a higher plan, although the automation functions should be improved, if the user pays more then expect more from the product.
What recommendations would you give to someone considering this product?
Learning to use pipedrive is fast, it doesn't require a lot of time for training. I recommend it for being one of the most complete and reliable CRM in terms of results. It is suitable for small and medium sized companies.
Pros
- Trustworthy
- Helps Innovate
- Reliable
- Efficient Service
Gloria H.
- Role: Finance
- Industry: Construction
- Involvement: End User of Application
Submitted Apr 2021
The most popular and effective CRM.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
; It is a powerful CRM that takes care of the entire methodological process to save time in a sales agreement. ; It is completely intuitive, focuses on customers with the highest buying potential, developing an individual approach for each customer. ; OneDrive Integration.
What is your favorite aspect of this product?
Pipedrive has helped with the problems of sales management, it is a universal and comprehensive system where you can order the workflow, it also facilitates integration through its API configuration with commercial systems such as MailChimp, which gives us greater benefits, better promotion and more information when interacting with potential customers.
What do you dislike most about this product?
I could not complain about this software, because as it is updated the functions improve, for example, when there is an excess of import data, that before gave problems when trying to operate them.
What recommendations would you give to someone considering this product?
It is one of the best solutions to implement in any type of company, we all need a good order in sales management with objective and specific methods, it is simply worth implementing it.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy