What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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88 Likeliness to Recommend
1
Since last award
95 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Acts with Integrity
- Friendly Negotiation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Analytics and Reporting
Lead Distribution
Lead Generation
Data Ingestion and Interoperability
Prospect Tracking
Lead Scoring
Interaction Planning
Omni-Channel Communication Tracking
Mobile
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Business Value Created
Ease of Customization
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Pipedrive Reviews
Estela R.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Feb 2022
Pipedrive the most effective way to increase sales
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
I have a small company that due to the pandemic began to lower its sales, so I needed this software to be able to organize the sales objectives of the business and that all my employees and collaborators are aligned on the same goal.
What is your favorite aspect of this product?
One of the advantages of this software is that once you enter the customer or the target in the system, it reminds you to follow up. Another great advantage is that you can see the process of your negotiations, being able to make sales projections. It is a very intuitive software despite having so many functions and tools, it is not complicated to use.
What do you dislike most about this product?
We have had synchronization problems with email, so the program sometimes does not notify us that customers have communicated. And it would be great if their mobile app had the same functions and tools as their web version.
What recommendations would you give to someone considering this product?
This is a software that has changed the way we sell in our company, it is much easier to close contracts and track customers and their requirements, so we recommend it 100%.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Brenda C.
- Role: Consultant
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Feb 2022
Undoubtedly the best CRM on the market
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
With Pipedrive we have improved a lot in terms of organization with potential clients. With both clients and employees we have a phenomenal organization, registering every task from the moment they come in until they leave. Thanks to the ease of use of Pipedrive the automations have been greatly improved and the workflow is getting better and better. One of the main features is the report pipeline view, as well as the chatbot and web form available in almost every dashboard.
What is your favorite aspect of this product?
One of the great advantages of Pipedrive is the customer support, it is excellent and very fast, we had a problem doing one of the initial configurations and they took less than 2 hours to solve the problem. We have all reports, projects and files in one central location, which makes everything much more organized. It is very easy to mark and take notes, so we can detail each failure and not make mistakes with each client.
What do you dislike most about this product?
We have a big problem with the unlinking of emails that Pipedrive provides us with, we have a third party email manager perfectly synchronized but every so often we have to configure them again as they are deleted. The visual part is not very good either, when synchronizing any mail nothing is in order and sometimes you have to guess where each tool is.
What recommendations would you give to someone considering this product?
Overall, Pipedrive is a very well done product and attractive to any company, the performance we have thanks to Pipedrive is impressive because it organizes everything quickly and we do not have to be very aware if everything is automated. Pipedrive does not present an overload as CRM software because it adapts to any department in which it is required to be configured.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Pawel S.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2021
Fantastic product with attractive pricing
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Ease of use while able to solve complex use cases
What is your favorite aspect of this product?
Intuitive interface for all users no - from sales to analyst
What do you dislike most about this product?
nothing to flag
What recommendations would you give to someone considering this product?
For SME's with need to onboard new hires without prior exp in sales systems - perfect starting product.
Pros
- Trustworthy
- Altruistic
- Continually Improving Product
- Efficient Service