What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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88 Likeliness to Recommend
1
Since last award
95 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Friendly Negotiation
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Analytics and Reporting
Lead Distribution
Lead Generation
Data Ingestion and Interoperability
Prospect Tracking
Lead Scoring
Interaction Planning
Omni-Channel Communication Tracking
Mobile
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Business Value Created
Ease of Customization
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Pipedrive Reviews
Ardin M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Great lead management app for my agency
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
how easy it is to use and import the data from other lead management/generator tools. You can have a pre-set rules and just feed the data/contacts into your stages and you are done. You can also create custom lead stages and better organize your day.
What is your favorite aspect of this product?
That it automatically tracks any new interaction with leads (email exchanges, phone calls, or tickets submitted by a specific lead) so you have it all in one place.
What do you dislike most about this product?
It can get busy often when we onboard new people into our agency who haven't used the platform before, they easily get lost into the platform.
What recommendations would you give to someone considering this product?
Give it a try they have a freemium model which you can take advantage of and see how it helps your organization. Keep in mind that this tool integrates with a lot of other 3rd party tools such as VOIP and video/messaging software (ex loom).
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Fair
Cons
- Less Inspiring
- Leverages Incumbent Status
Jeff C.
- Role: Finance
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2022
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Anjali T.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2022
A multifunctional and cost-effective CRM!
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive has brought several benefits to my company; on the one hand it has helped us to better manage our customer database, keep leads from becoming obsolete and establish criteria for customer follow-up. On the other hand, it has also helped improve communication between the team and interaction with clients. The best thing about Pipedrive is that it has allowed us to do a lot in favor of sales, marketing and customer success without generating any setbacks, on the contrary, it streamlined all the work.
What is your favorite aspect of this product?
I really liked Pipedrive for being an all-in-one tool for sales, email marketing and even customer management and follow-up. It is a program with an intuitive interface, easy to understand and navigate; its cost is good, it is far from being an expensive tool. The management of these becomes simpler as well as the execution of email marketing campaigns; on the other hand, entering and moving leads is another task that becomes easier when using this tool. Pipedrive has come to improve our day-to-day life.
What do you dislike most about this product?
The procedure for downloading leads is a bit cumbersome, it represents perhaps the only setback in Pipedrive.
What recommendations would you give to someone considering this product?
It is a very versatile tool, inexpensive and relatively easy to use for all types of users. It is an excellent product for different use cases since it has functions that go hand in hand with customer success, marketing and sales.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity