What is Pendo?
Pendo is on a mission to elevate the world's experiences with software. Organizations around the world use Pendo to accelerate and deepen software product adoption.
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pendo?
Pros
- Helps Innovate
- Inspires Innovation
- Caring
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Analytics and Reporting
Dashboard
Content Management
Lightweight Automation
Help Screens
Process Flows
Content Creation
Contextual Guidance
Vendor Capability Ratings
Ease of Implementation
Product Strategy and Rate of Improvement
Quality of Features
Availability and Quality of Training
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Customization
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
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Pendo Reviews
Joseph S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Great Tool For Analytics + Gathering User Feedback
Likeliness to Recommend
What differentiates Pendo from other similar products?
Our organization uses Pendo for a variety of purposes. We use the powerful analytic tools to understand how our users are using our product. This helps our Product Managers make important roadmapping decisions, track feature adoption, and monitor user behavior. The design team gets a lot of benefit from the Funnel and Pathing features, it helps them to study user flows and make design adjustments on the fly. We use guides frequently to announce new features, market events and webinars, collect user feedback, and educate users on how to use our features. I really like the NPS functionality, this allows use to be constantly collecting user feed
What is your favorite aspect of this product?
The powerful analytic tools to understand how our users are using our product. This helps our Product Managers make important roadmapping decisions, track feature adoption, and monitor user behavior. The design team gets a lot of benefit from the Funnel and Pathing features, it helps them to study user flows and make design adjustments on the fly. We use guides frequently to announce new features, market events and webinars, collect user feedback, and educate users on how to use our features. I also really like the NPS functionality, this allows use to be constantly collecting user feedback that is sampled on a random basis.
What do you dislike most about this product?
There is a huge learning curve with Pendo. It can take months to learn all the ins and outs, and it needs to be set up correctly or you will lose all the benefits of the tool. The hardest steps are injecting the Pendo snippet into your codebase, setting up data attributes correctly, tagging the pages/features, creating segments, and excluding testing environments and test orgs. In the past we ran into some troubles with Pendo when we had several people using the tool at once who were not properly trained, this lead to a messy disorganized Pendo instance and incorrect/unreliable data. It's best to have one Pendo owner in your organization.
What recommendations would you give to someone considering this product?
Have one Pendo owner / expert within your organization. As I stated above if you have too many people managing the same Pendo instance it can get very messy very quickly and you will lose all benefit the product brings. Also make sure to tag pages and features correctly or else the data will be incorrect and basically useless.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Tara K.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Dec 2021
Integral Product that is used daily
Likeliness to Recommend
What differentiates Pendo from other similar products?
Pendo offered an intuitive and easy integration which was extremely important to our Product team. We needed for users to be able to implement the product quickly and Pendo did not disappoint.
What is your favorite aspect of this product?
I love the analytics and the ease of guide creation. If we find that users are struggling in an area, we can quickly create a guide to assist and help them through until our Development team can update it within the application.
What do you dislike most about this product?
The thing I like least about the product is the editing of the guides. Whenever I click on the text, I have to click the edit button in order to make updates.
What recommendations would you give to someone considering this product?
I would recommend trying it out within your application and asking questions about how it would work for you. The neighborhood and Sales Team are great and will help in any way possible.
Pros
- Caring
- Respectful
- Helps Innovate
- Reliable
Morgan L.
- Role: Industry Specific Role
- Industry: Shipping
- Involvement: End User of Application
Submitted Dec 2021
End user enjoyment
Likeliness to Recommend
What differentiates Pendo from other similar products?
Accessibility
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Unused features
What recommendations would you give to someone considering this product?
Have internal champion/navigator
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity