Pendo
8.6 /10

What is Pendo?

Pendo is on a mission to elevate the world's experiences with software. Organizations around the world use Pendo to accelerate and deepen software product adoption.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Pendo won the following awards in the Product Analytics category

Filter By

Pendo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pendo.

88 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


{y}
{name}

Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pendo?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Inspires Innovation
  • Helps Innovate
  • Caring

Feature Ratings

Average 82

Analytics and Reporting

90

Data Analysis and Survey Function

87

Data Integrity

87

Device and Browser Analytics

86

Data Warehousing

85

Audience Segmentation

84

Data Management

83

API Framework

80

Conversion Analysis

79

Marketing Analytics

77

Mobile Functionality

72

Vendor Capability Ratings

Average 83

Business Value Created

90

Quality of Features

89

Product Strategy and Rate of Improvement

87

Breadth of Features

87

Ease of Implementation

87

Availability and Quality of Training

86

Ease of Data Integration

83

Usability and Intuitiveness

80

Vendor Support

78

Ease of Customization

73

Ease of IT Administration

72

Pendo Reviews

Anurag G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

Great project but bit pricey

Likeliness to Recommend

8 /10

What differentiates Pendo from other similar products?

The features differentiates Pendo from others : Its focus on user adoption and engagement Its user friendly interface Comprehensive features and strong customer support

What is your favorite aspect of this product?

Pendo is particularly good at ensuring that user analytics and engagement tools are easily integrated into workflows or easily adopted by those employees not very familiar with technology. Contrary to other services, Unit converts user analysis into a wide array of features, such as product adoption rates, feedback, in-app nudging, and feature adoption tracking.

What do you dislike most about this product?

Despite the fact that Pendo is being used frequently by many users there are some cons which users have been experiencing, these include high charges been imposed on the tool and in most cases the Pendo tool offers limited options of customization unlike other similar tools that are available in the market and overall most of the engineered features of the tool are somehow complicated to be understood.

What recommendations would you give to someone considering this product?

Firstly define your needs, evaluate your budget, explore the free trial.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jenna H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Great product overall

Likeliness to Recommend

9 /10

What differentiates Pendo from other similar products?

Pendo had a long implementation process, but the value it provides is unquestioned. They have also really stepped up in CSM interactions and allowing us to engage with their product team on future roadmap roll outs.

What is your favorite aspect of this product?

The analytics it gathers, and the way it allows us to cater specific contents to different kinds of users and personas make it a huge value add.

What do you dislike most about this product?

Some of the metadata elements require engineering work to make them available, the survey functionality is incredibly limited.

What recommendations would you give to someone considering this product?

Its overall a great product, I have had a good experience and will definitely renew

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Inspires Innovation

Cons

  • Slower Product Innovation
  • Less Effective Service

Jack P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Great product that's enabled data-driven actions

Likeliness to Recommend

10 /10

What differentiates Pendo from other similar products?

Pendo gives insight into customer data on our SaaS platform, allowing multiple teams to gain insight on adoption metrics aswell as communicate to customers with surveys, guides and announcements.

What is your favorite aspect of this product?

The ease of use and impact it's had on our business.

What do you dislike most about this product?

I don't dislike anything.

What recommendations would you give to someone considering this product?

Make a business case for it, or ask Pendo to help based on your companies challenges.

Pros

  • Unique Features
  • Effective Service
  • Inspires Innovation
  • Continually Improving Product

Most Popular Pendo Comparisons