What is Pendo?
Pendo is on a mission to elevate the world's experiences with software. Organizations around the world use Pendo to accelerate and deepen software product adoption.
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pendo?
Pros
- Helps Innovate
- Inspires Innovation
- Caring
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Analytics and Reporting
Dashboard
Content Management
Lightweight Automation
Help Screens
Process Flows
Content Creation
Contextual Guidance
Vendor Capability Ratings
Ease of Implementation
Product Strategy and Rate of Improvement
Quality of Features
Availability and Quality of Training
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Customization
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
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Pendo Reviews
RAJAT J.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Easy to use but cost need to be bring down
Likeliness to Recommend
What differentiates Pendo from other similar products?
1. new age product with exciting UI interaction 2. New Ai tools are getting integrated
What is your favorite aspect of this product?
1. Faster user onboarding 2.Customer feedback is used to predict few more actions 3.Data integration connector are great
What do you dislike most about this product?
1. cost is bit on higher side
What recommendations would you give to someone considering this product?
I would suggest the firm looking to buy to check the ROI against investment
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
MANASA V.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Great repository
Likeliness to Recommend
What differentiates Pendo from other similar products?
Very User friendly as compared to other tools
What is your favorite aspect of this product?
Customer service is very responsive and always needed.
What do you dislike most about this product?
I felt the customization is quite limited.
What recommendations would you give to someone considering this product?
Provide a lot more customization
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Teena T.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Fantastic Product
Likeliness to Recommend
What differentiates Pendo from other similar products?
Pendo Experience Platform stands out with its comprehensive approach to product analytics and user feedback. Its seamless integration of in-app guides, user feedback collection, and robust analytics distinguishes it from other similar products, providing a holistic solution for understanding and enhancing the user experience.
What is your favorite aspect of this product?
My favorite aspect of Pendo Experience Platform is its ability to offer insightful analytics and user feedback seamlessly within the product interface.
What do you dislike most about this product?
As a UI/UX designer, I find Pendo Experience Platform to be robust and effective; however, like any tool, it could benefit from even more streamlined customization options for user interface elements.
What recommendations would you give to someone considering this product?
For those considering Pendo Experience Platform, I recommend exploring its extensive analytics features and ensuring alignment with your specific design and user experience goals. Additionally, stay updated on platform updates and utilize available support resources for optimal use.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Transparent