What is Pendo?
Pendo is on a mission to elevate the world's experiences with software. Organizations around the world use Pendo to accelerate and deepen software product adoption.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pendo?
Pros
- Reliable
- Inspires Innovation
- Helps Innovate
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Analytics and Reporting
Data Analysis and Survey Function
Data Integrity
Device and Browser Analytics
Audience Segmentation
Data Warehousing
Data Management
API Framework
Conversion Analysis
Marketing Analytics
Mobile Functionality
Vendor Capability Ratings
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Breadth of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Ease of Customization
Ease of IT Administration
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Pendo Reviews
Ana-Maria B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
It is easy to use and has a great user interface.
Likeliness to Recommend
What differentiates Pendo from other similar products?
Creating in-app guidance and product tours, a variety of feedback collection tools, and actionable insights into product usage and adoption.
What is your favorite aspect of this product?
My favourite aspect of the app is the ability to understand the usage of different pages and features within our product and the ability to collect in-app feedback from our users. This helps our product team to prioritise feature efforts and understand what's most important for our users.
What do you dislike most about this product?
What I dislike most about Pendo is the limited customization options for dashboards. This can be frustrating, especially if you have specific needs or requirements. However, I think, it is a trade-off in order to make the tool easier to use and more accessible to a wider range of users.
What recommendations would you give to someone considering this product?
I recommend Pendo to product teams that want to improve the user experience and build a better product. Pendo makes it easy to track product usage, collect feedback, and identify areas for improvement. Try out the free trial and you'll understand if it's what you need.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
David R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2023
Can make a huge difference
Likeliness to Recommend
What differentiates Pendo from other similar products?
I haven't used competitors
What is your favorite aspect of this product?
Segmented and customizable user guidance
What do you dislike most about this product?
Handling archaic data
What recommendations would you give to someone considering this product?
Explore with product marketing, product management, CS, and engineering to build the use case.
Pros
- Continually Improving Product
- Enables Productivity
- Performance Enhancing
- Trustworthy
Cons
- Less Generous
Riya P.
- Role: Information Technology
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Easy to Use, Feature cost is little-bit high,
Likeliness to Recommend
What differentiates Pendo from other similar products?
-- Provide good feature as compare to another product -- Easy Integration
What is your favorite aspect of this product?
Data Integration , Plugin support hit map another reports
What do you dislike most about this product?
subscription Price is little-bit high
What recommendations would you give to someone considering this product?
that should be clear guidelines to employee and proper training will help better implementation
Pros
- Continually Improving Product
- Trustworthy
- Effective Service
- Inspires Innovation