What is Pendo?
Pendo is on a mission to elevate the world's experiences with software. Organizations around the world use Pendo to accelerate and deepen software product adoption.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pendo?
Pros
- Reliable
- Inspires Innovation
- Helps Innovate
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Analytics and Reporting
Data Analysis and Survey Function
Data Integrity
Device and Browser Analytics
Audience Segmentation
Data Warehousing
Data Management
API Framework
Conversion Analysis
Marketing Analytics
Mobile Functionality
Vendor Capability Ratings
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Breadth of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Ease of Customization
Ease of IT Administration
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Pendo Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Pendo review as a Frontend Developer
Likeliness to Recommend
Pros
- Reliable
- Trustworthy
- Inspires Innovation
- Caring
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Oct 2023
A helping tool to improve your Edu-Tech products
Likeliness to Recommend
Pros
- Continually Improving Product
- Efficient Service
- Fair
- Generous Negotitation
Janaya F.
- Role: Operations
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Oct 2023
I am a huge supporter of Pendo. Love it!
Likeliness to Recommend
What differentiates Pendo from other similar products?
Pendo is an easy to use solution that is easy to enable and provides a ton of value to product managers
What is your favorite aspect of this product?
The guides are by far my favorite.
What do you dislike most about this product?
I think analytics could be stronger when it comes to customizing reports.
What recommendations would you give to someone considering this product?
Pendo is very transparent in the setting prices. If you do the mats, it pays for itself. All the other companies that offer similar products can't come close to the functionality of Pendo. It's truly a game changer for product teams.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Fair
Cons
- Wastes Time