Paycom Customer Reviews 2026 | Workforce Management

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Paycom

Composite Score

7.4 /10

CX Score

7.7 /10

74 Reviews Write a Review

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What is Paycom?

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Paycom's Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

Company Details

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Awards & Recognition

Paycom won the following awards in the Workforce Management - Midmarket category

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Contract Negotiation

Latest Award, 2026

1 Top Rated Capabilities

0 Top Rated Features

2025

Contract Negotiation

2025

Contract Negotiation

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

95 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

4% Negative

8% Neutral

88% Positive

Pros

Friendly Negotiation
Respectful
Transparent
Continually Improving Product

Feature Ratings

Average 77

Staffing

Attendance Management and Policies

Workforce Scheduling

Workforce Dashboards and Reporting

Time Capture Physical

Labor Costing and Splitting

Absence Management

Shift Management

Rate Policies

Time Capture

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 76

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Customization

Also Featured in...

Payroll

Score 8.3

View Paycom in this category (opens in a new tab)

Human Capital Management - Midmarket

Score 7.2

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Background Check

Score 6.8

View Paycom in this category (opens in a new tab)

Paycom Downloads

The Total Economic Impact Of Paycom-Cost Savings And Business Benefits Enabled By Paycom

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom Reviews

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2023

Do not recommend.

Likeliness to Recommend

1 /10

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Angela F.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Easy to use platform, affordable quality!

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

The customer service and ability to reach out and contact your account specialist and team makes a big impact to the quality of services.

What is your favorite aspect of this product?

Geo fencing and ability to call with questions and get an answer!

What do you dislike most about this product?

Since the pandemic the turn over has been a lot so many account specialist have no real experience or knowledge of the system. With that said they still make an effort to get an answer for you which is much appreciated.

What recommendations would you give to someone considering this product?

Implementation is key. Please make sure to be clear about expectations and what you are looking for the system to do for you. They can build around it!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alexa P.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

"Paycom: A secure and reliable payment platform"

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

The biggest difference between Paycom and UKG READY is that Paycom offers a comprehensive HR administration and payroll solution, including HR, recruiting, training, billing, finance, law enforcement, benefits administration and more. UKG READY is a human resource management tool designed to help companies manage their employee development, compliance, recruitment and payroll management.

What is your favorite aspect of this product?

What I love most about Paycom is the ease of use it offers. The system is intuitive and easy to navigate, which means that even if you have no previous experience with human resource management, you can quickly learn how to use it. In addition, the platform offers very practical tools and functionalities, such as a payroll generator, reports and tools for time management. These tools can help employers to simplify and automate their human resource management processes very easily.

What do you dislike most about this product?

What I dislike about Paycom is the fact that it charges a high credit card processing fee and there are not many options to reduce this fee. Also, payment processing is slow compared to other payment systems.

What recommendations would you give to someone considering this product?

I would recommend a Paycom recruiting consultant because they offer a wide variety of tools and functionality to make the recruiting process easier. For example, the software allows recruiting consultants to manage multiple candidates, arrange interviews, follow up, evaluate candidate performance, and provide detailed reports on the recruiting process. In addition, the software offers advanced security features to protect candidate data, ensuring privacy and protecting company information. Paycom also offers first-class technical support to help recruiting consultants get the most out of the software.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Paycom

What is Paycom?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Paycom Ratings

83 Likeliness to Recommend

95 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Paycom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Payroll

Human Capital Management - Midmarket

Background Check

Paycom Downloads

The Total Economic Impact Of Paycom-Cost Savings And Business Benefits Enabled By Paycom

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom X The New England Patriots_ A Championship-Level Partnership

Paycom Reviews

Do not recommend.

Likeliness to Recommend

Cons

Angela F.

Easy to use platform, affordable quality!

Likeliness to Recommend

Pros

Alexa P.

"Paycom: A secure and reliable payment platform"

Likeliness to Recommend

Pros

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Feature Ratings

Staffing

Attendance Management and Policies

Workforce Scheduling

Workforce Dashboards and Reporting

Time Capture Physical

Labor Costing and Splitting

Absence Management

Shift Management

Rate Policies

Time Capture

Workforce Planning and Forecasting

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Customization