Paycom Customer Reviews 2026 | Workforce Management

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Paycom

Composite Score

7.5 /10

CX Score

7.9 /10

72 Reviews Write a Review

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What is Paycom?

Paycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.

Company Details

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Awards & Recognition

Paycom won the following awards in the Workforce Management - Midmarket category

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Contract Negotiation

Latest Award, 2026

1 Top Rated Capabilities

0 Top Rated Features

2025

Contract Negotiation

2025

Contract Negotiation

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

5% Negative

2% Neutral

93% Positive

Pros

Friendly Negotiation
Client's Interest First
Transparent
Security Protects

Feature Ratings

Average 77

Attendance Management and Policies

Staffing

Workforce Scheduling

Workforce Dashboards and Reporting

Time Capture Physical

Labor Costing and Splitting

Absence Management

Shift Management

Rate Policies

Time Capture

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 77

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of Customization

Also Featured in...

Payroll

Score 8.4

View Paycom in this category (opens in a new tab)

Human Capital Management - Midmarket

Score 6.9

View Paycom in this category (opens in a new tab)

Paycom Downloads

The Total Economic Impact Of Paycom-Cost Savings And Business Benefits Enabled By Paycom

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom Reviews

Role: Human Resources
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Good product with numerous features

Likeliness to Recommend

8 /10

Pros

Unique Features
Client Friendly Policies
Fair
Altruistic

Paycom

What is Paycom?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Paycom Ratings

83 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Paycom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Payroll

Human Capital Management - Midmarket

Paycom Downloads

The Total Economic Impact Of Paycom-Cost Savings And Business Benefits Enabled By Paycom

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom X The New England Patriots_ A Championship-Level Partnership

Paycom x Ron Marhofer Auto Family: Automating Time-Off Requests With GONE®

Unnecessary Action Hero — Episode 6: Professional Help

Paycom x Prairie Knights Casino: Winning Big by Switching Back

Paycom x Graeter’s: Serving Excellence for An Ice Cream Icon

Paycom x LAFC: Building a Legacy With Winning Tech

Paycom x Waukegan Park District: Streamlining Hiring, Payroll and Training

Paycom x Hearts for Hearing: Innovation and Service

When a Champ Has Questions, IWant™ Has Answers

Know it all with IWant

Paycom Reviews

Good product with numerous features

Likeliness to Recommend

Pros

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Feature Ratings

Attendance Management and Policies

Staffing

Workforce Scheduling

Workforce Dashboards and Reporting

Time Capture Physical

Labor Costing and Splitting

Absence Management

Shift Management

Rate Policies

Time Capture

Workforce Planning and Forecasting

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of Customization