What is Outreach?
Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Outreach?
Pros
- Respectful
- Enables Productivity
- Saves Time
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Sales Collateral Management
Application Integration
Collaboration
Next-Best-Action Recommendations
Lead Generation and Funnel Management
Content Analytics and Scoring
Onboarding and Training
Multi Device Capability
Intelligent Search
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
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Outreach Reviews
Keith D.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Easy for End Users to do more with less
Likeliness to Recommend
What differentiates Outreach from other similar products?
We piloted several tools like Outreach and felt they were the best fit for us
What is your favorite aspect of this product?
It automates and schedules tasks and allows end users to be more efficient with their time
What do you dislike most about this product?
support isnt helpful
What recommendations would you give to someone considering this product?
Make sure you also have a lead look up tool like ZoomInfo to go along with Outreach. Will find more success
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Less Effective Service
- Less Caring
- Vendor Friendly Policies
Ron T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
SDR Role on Steroids
Likeliness to Recommend
What differentiates Outreach from other similar products?
I've used Outreach at two companies now. The first time I have to admit it was lacking in a few functionalities. We chose them but ended up leaving and going with their director competitor. At this new company, they ended up going with Outreach and I'm happy to say they have worked on and have fixed the issues(mostly with reporting). To me, that means a lot. It means they listened to customer feedback and implemented the changes. If you're in a sales role or sales enablement role like SDR or management I would say Outreach is a must. It takes you to a whole different level and ups the chance of a prospect getting back to you.
What is your favorite aspect of this product?
The automation. As a salesperson, I need to reach out to many prospects in a variety of different ways. Usually, that was done manually. Now I'm able to set a plan and let the system automate that plan. In addition to that, it will also allow you to change directions depending on how the client responded. This helps so you don't seem like a robot.
What do you dislike most about this product?
Honestly nothing now. I had some qualms about reporting and how it showed data a few years back but they have since fixed that issue. Its a little busy and takes some getting used to but all that data is important.
What recommendations would you give to someone considering this product?
Just give it time and pay attention during the training sessions. Their team knows their stuff and if you pay attention you won't need extra help later on. Some on our team who weren't that tech-savvy needed some extra training but they were the ones who didn't pay attention during the initial ones. For those comfortable with new tech you'll be fine, so will the other group. Just make sure you pay attention.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gina C.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Initial Implementation
Submitted May 2021
The perfect sales tool
Likeliness to Recommend
What differentiates Outreach from other similar products?
Visibility into messaging efficacy - we can clearly see bounce rates, reply rates, etc with this tool.
What is your favorite aspect of this product?
Consistent messaging - the team is able to craft specific sequence messages that is used across the team, ensuring that our communications stay on-brand and highlight agreed-upon points for the message receiver.
What do you dislike most about this product?
Triggers can be a little tricky to figure out - some limitations are not intuitive.
What recommendations would you give to someone considering this product?
Outreach is well-suited for first-touch prospecting efforts as well as nurture campaigns, which is what our team currently uses the software for. It provides great messaging.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing