Oracle

Oracle Unity Customer Data Platform

7.1 /10

What is Oracle Unity Customer Data Platform?

Combine customer data from online, offline, and third-party sources to create a single, dynamic, real-time view of each customer. Oracle Unity Customer Data Platform applies machine learning to prescribe the best next action within any existing business processes.

Company Details

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Awards & Recognition

Oracle Unity Customer Data Platform won the following awards in the Customer Intelligence category

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2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

6 Top Rated Capabilities

7 Top Rated Features

2022

Oracle Unity Customer Data Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Unity Customer Data Platform.

82 Likeliness to Recommend

1
Since last award

92 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Unity Customer Data Platform?

10% Negative

0% Neutral

90% Positive

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Unique Features

Feature Ratings

Average 77

Audience Segmentation

API Framework

Data Visualization

Predictive Analytics

Audience Demographics

Real Time Workflow Automation

Cross Channel Attribution Analysis

Metadata Management

Anomaly Detection

Conversion Analysis

Customer Journey Modelling

Vendor Capability Ratings

Average 76

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Oracle Unity Customer Data Platform Reviews

Kyle M.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Combine Customer Information Effectively

Likeliness to Recommend

10 /10

What differentiates Oracle Unity Customer Data Platform from other similar products?

Oracle Unity Customer Data Platform has built-in models that makes it easy to analyze data with zero coding which is not available on other competitive CDP software.

What is your favorite aspect of this product?

Oracle Unity Customer Data Platform integrates seamlessly into other Oracle and non-Oracle applications for a faster time to value. This tool has combined clients data from offline, online & third-party sources to develop a single, dynamic and real-time access to each client.

What do you dislike most about this product?

Oracle Unity Customer Data Platform do not have any tool that need improvements and I barely face issues when using it on my end.

What recommendations would you give to someone considering this product?

Oracle Unity Customer Data Platform is the best CDP tool that effectively combines customer data from multiple repositories. I would recommend them to integrate it with Oracle B2C Service to resolve client service challenges efficiently.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jeremy E.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Oracle Unity Customer Data Platform from other similar products?

I have no experience from similar products.

What is your favorite aspect of this product?

It ensures there is collaboration between our team members and our customers.

What do you dislike most about this product?

This product has been performing excellently since we started using it.

What recommendations would you give to someone considering this product?

This is great platform for ensuring there is unity in any organization.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Saves Time

Kate H.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2021

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Oracle Unity Customer Data Platform from other similar products?

There is no great difference between Oracle CX Unity and other similar products.

What is your favorite aspect of this product?

This product has brought together unity between our clients and team members that is very crucial for the growth of our organization.

What do you dislike most about this product?

I have not disliked anything to do with this great product.

What recommendations would you give to someone considering this product?

I totally recommend this product to any company for great coordination and togetherness among the members.

Pros

Reliable
Unique Features
Efficient Service
Inspires Innovation

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Oracle Unity Customer Data Platform

What is Oracle Unity Customer Data Platform?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Oracle Unity Customer Data Platform Ratings

82 Likeliness to Recommend

1 Since last award

92 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Oracle Unity Customer Data Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Oracle Unity Customer Data Platform Reviews

Kyle M.

Combine Customer Information Effectively

Likeliness to Recommend

Pros

Jeremy E.

Fantastic product

Likeliness to Recommend

Pros

Kate H.

Fantastic product

Likeliness to Recommend

Pros

Most Popular Oracle Unity Customer Data Platform Comparisons

Google Analytics

Adobe Analytics

Semrush

HubSpot Sales Hub

Tableau CRM Analytics

SAP Analytics Cloud

1
Since last award

1
Since last award

Feature Ratings

Audience Segmentation

API Framework

Data Visualization

Predictive Analytics

Audience Demographics

Real Time Workflow Automation

Cross Channel Attribution Analysis

Metadata Management

Anomaly Detection

Conversion Analysis

Customer Journey Modelling

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration