What is Okta Customer Identity Cloud?
Build secure, seamless experiences for your customers. Transform your customer experiences quickly by offloading identity to Okta: 5 min to embed auth into your apps, 10+ SDKs in the languages you work in, and 3X lower TCO than legacy CIAM.
Company Details
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Get AssistanceOkta Customer Identity Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
89 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Okta Customer Identity Cloud?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Account Recovery
Authentication
Identity Proofing
Social Identity Integration
Open Standards Support
Custom User Experience Workflows
Multi-Factor Authentication (MFA)
API Protection
Fraud Protection/Detection
Consent Management
Omnichannel Experience
Vendor Capability Ratings
Ease of IT Administration
Availability and Quality of Training
Ease of Implementation
Business Value Created
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
Breadth of Features
Usability and Intuitiveness
Okta Customer Identity Cloud Reviews
Filippo S.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Jul 2023
Excellent value for the price
Likeliness to Recommend
What differentiates Okta Customer Identity Cloud from other similar products?
Okta is a great enterprise level solution. Support is what makes it stand from competitors
What is your favorite aspect of this product?
employees onboarding and off boarding process is very usable and scalable
What do you dislike most about this product?
Integration with services can be challenging, user interface could do with a makeover
What recommendations would you give to someone considering this product?
recommended if the need is a reliable solution accessible from anywhere
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Saksham A.
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Jun 2023
"Robust features and seamless integration"
Likeliness to Recommend
What differentiates Okta Customer Identity Cloud from other similar products?
Comprehensive Identity Management: Okta offers a comprehensive set of identity management capabilities, including user authentication, authorization, and access management. It provides a centralized platform for managing customer identities across multiple applications and services. Seamless Integration: Okta's Customer Identity Cloud integrates easily with a wide range of applications, platforms, and protocols. It supports standard identity protocols like OAuth and OpenID Connect, enabling seamless integration with various third-party systems.
What is your favorite aspect of this product?
one of the favorite aspects of Okta Customer Identity Cloud is its seamless integration capabilities. Many users appreciate how easily it integrates with a wide range of applications, platforms, and protocols, making it convenient to implement and manage customer identity across various systems. The ability to integrate with existing infrastructure and applications without significant disruptions or complexities is often highlighted as a key advantage of Okta's solution.
What do you dislike most about this product?
Support and Documentation: Some users have expressed frustration with the timeliness and effectiveness of Okta's customer support. They have reported difficulties in obtaining prompt assistance or finding comprehensive documentation for specific issues or customization needs. Learning Curve: While Okta offers a range of powerful features, some users have found the initial learning curve to be steep. The complexity of certain configuration settings and the need to understand various concepts and terminology can be challenging for new users or those without prior experience with identity management systems.
What recommendations would you give to someone considering this product?
Evaluate Your Identity Management Needs: Before implementing any identity management solution, assess your specific requirements and goals. Consider factors such as the number of customer identities you need to manage, the level of integration required with existing systems, and any regulatory compliance needs. Conduct a Proof of Concept (PoC) or Trial: Take advantage of Okta's trial or PoC offerings to test the product within your own environment. This will give you hands-on experience and help you determine if it meets your specific use cases, integration requirements, and usability expectations.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features