Customer Identity and Access Management (CIAM) Software

Customer Identity and Access Management

What is Customer Identity and Access Management Software?

A software-based framework of policies and technologies which manage the unique customer login identities and access permissions to technology resources associated with each customer identity. An extension of Identity and Access Management, CIAM relates to individuals who are external to the organization, yet whose access must be managed by the organization.

Common Features

  • Multi-Factor Authentication (MFA)
  • Custom User Experience Workflows
  • API/SDK Integration
  • Progressive Profiling
  • Consent Management
  • Account and Data Validation
  • Application Integration
  • Identity Proofing
  • Fine-grained AuthZ (FGA)
  • Fraud Protection/Detection
  • Account Recovery
  • Open Standards Support
  • Social Identity Integration
  • Omnichannel Experience
  • API Protection
  • Broad Spectrum Device Support
  • Authentication
  • Machine to Machine Authentication
  • PIN Authentication

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Top Customer Identity and Access Management Software 2024

Composite Score
7.9 /10
CX Score
8.2 /10

Build secure, seamless experiences for your customers. Transform your customer experiences quickly by offloading identity to Okta: 5 min to embed auth into your apps, 10+ SDKs in the languages you work in, and 3X lower TCO than legacy CIAM.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
Microsoft Corporation

Microsoft Entra PIM

Composite Score
7.8 /10
CX Score
7.7 /10

Microsoft Entra ID ( Formerly Azure AD) Protect access to resources and data using strong authentication and risk-based adaptive access policies without compromising user experience. Provide a fast, easy sign-in experience across your multi cloud environment to keep your users productive, reduce time managing passwords, and increase productivity. Manage all your identities and access to all your applications in a central location, whether they’re in the cloud or on-premises, to improve visibility and control.

Scorecard

Pros

  • Enables Productivity
  • Respectful
  • Continually Improving Product
  • Security Protects

Products below are ineligible for awards due to insufficient recent reviews

Composite Score
8.1 /10
CX Score
8.2 /10

LoginRadius' platform simplifies user registration on your website, centralizes user profile data, and amplifies your marketing ROI through integrations with other applications. LoginRadius is built for the developer community to integrate robust Authentication and Single Sign-On with a single code.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
Composite Score
7.6 /10
CX Score
8.0 /10

Implement secure, frictionless customer identity and access management that scales.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Akamai Technologies

Akamai CIAM

Composite Score
7.3 /10
CX Score
7.3 /10

Akamai Customer Identity and Access Management (CIAM) offloads registration and authentication, consent and preference management, and identity security, making it easier for you to create seamless customer experiences across brand touchpoints.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Caring
  • Less Respectful
  • Vendor Friendly Policies
Composite Score
7.3 /10
CX Score
7.8 /10

From improving customer experience through seamless sign-on to making MFA as easy as a click of a button – your login box must find the right balance between user convenience, privacy and security. The Auth0 Identity Platform, a product unit within Okta, takes a modern approach to identity and enables organizations to provide secure access to any application, for any user. Auth0 is a highly customizable platform that is as simple as development teams want, and as flexible as they need. Safeguarding billions of login transactions each month, Auth0 delivers convenience, privacy, and security so customers can focus on innovation.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
Composite Score
6.8 /10
CX Score
6.6 /10

Passwords alone aren’t enough to protect your customers, their data, and your business from malicious activity and account takeover. Employ modern security tactics while delivering an intuitive trusted user experience for your customers with OneLogin’s Trusted Customer Experience platform.

Pros

  • Generous Negotitation
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Cons

  • Vendor's Interest First
  • Wastes Time
  • Charges for Enhancements
Composite Score
6.5 /10
CX Score
7.4 /10

ForgeRock Identity Governance allows you to establish policies for user access rights and continuously monitor their proper implementation from a centralized location. Through a periodic access review process — tied to a powerful workflow engine to ensure closed-loop remediation and built-in risk management and reporting — you strengthen your security posture and automatically drive regulatory compliance.ForgeRock Identity Governance

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