What is Okta Customer Identity Cloud?
Build secure, seamless experiences for your customers. Transform your customer experiences quickly by offloading identity to Okta: 5 min to embed auth into your apps, 10+ SDKs in the languages you work in, and 3X lower TCO than legacy CIAM.
Company Details
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Get AssistanceOkta Customer Identity Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
88 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Okta Customer Identity Cloud?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Account Recovery
Social Identity Integration
Open Standards Support
Custom User Experience Workflows
Authentication
Identity Proofing
API Protection
Fraud Protection/Detection
Consent Management
Multi-Factor Authentication (MFA)
Omnichannel Experience
Vendor Capability Ratings
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
Breadth of Features
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Okta Customer Identity Cloud Reviews
Niket G.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Okta! Secure, easy and intuitive!
Likeliness to Recommend
What differentiates Okta Customer Identity Cloud from other similar products?
Okta stands out from it's competitors as it is easy to use, intuitive and is scalable as it's on Cloud. The tile display in Okta makes it very easy to use. The push notifications on mobile to authenticate and clear and crisp. The mobile application in fact is really smooth and I have personally had no issues whatsoever. For these reasons I think Okta Customer Identity cloud differs from similar products.
What is your favorite aspect of this product?
The favorite aspect about Okta is how fats it works. The minute I send a push notification, it gets notified on my mobile and the authentication is simply done in matter of seconds. The app is really easy to use and the UI is pretty simple for anyone to get a quick grasp on it.
What do you dislike most about this product?
There is not much to be disliked, but sometimes the location that appears on the mobile app after a push notification is incorrect. This might be a bug, which I think might already been worked upon.
What recommendations would you give to someone considering this product?
There are few bugs like location incorrectness, not getting push notifications on mobile phone on time and no good automated chat bot to answer any queries.
Pros
- Reliable
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Michael C.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Quite intuitive to use and easy for the end-user.
Likeliness to Recommend
What differentiates Okta Customer Identity Cloud from other similar products?
Better offering and use when it comes to extensions and integrations with other products. It seems quite scalable for our team and has been a seamless incorporation to our tech stack.
What is your favorite aspect of this product?
It's been really easy to use as an end user. Both the Chrome extension and the app are quite intuitive.
What do you dislike most about this product?
Somestimes randomly kicked off platforms and having to sign in again and confirm codes via the Okta app. This sometimes happens right before an important meeting and is frustrating when you need to log-in again unexpectedly via Okta.
What recommendations would you give to someone considering this product?
It's a great product on the market. One of the better authenticator tools I've used out there.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Filippo S.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Jul 2023
Excellent value for the price
Likeliness to Recommend
What differentiates Okta Customer Identity Cloud from other similar products?
Okta is a great enterprise level solution. Support is what makes it stand from competitors
What is your favorite aspect of this product?
employees onboarding and off boarding process is very usable and scalable
What do you dislike most about this product?
Integration with services can be challenging, user interface could do with a makeover
What recommendations would you give to someone considering this product?
recommended if the need is a reliable solution accessible from anywhere
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing