Okta

Okta Customer Identity Cloud

8.0 /10

What is Okta Customer Identity Cloud?

Build secure, seamless experiences for your customers. Transform your customer experiences quickly by offloading identity to Okta: 5 min to embed auth into your apps, 10+ SDKs in the languages you work in, and 3X lower TCO than legacy CIAM.

Company Details

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Okta Customer Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.

88 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Customer Identity Cloud?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Account Recovery

Social Identity Integration

Open Standards Support

Custom User Experience Workflows

Authentication

Identity Proofing

API Protection

Fraud Protection/Detection

Consent Management

Multi-Factor Authentication (MFA)

Omnichannel Experience

Vendor Capability Ratings

Average 82

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Breadth of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Okta Customer Identity Cloud Reviews

Sanjeev K.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates Okta Customer Identity Cloud from other similar products?

It is user friendly.

What is your favorite aspect of this product?

Smooth integration with the applications.

What do you dislike most about this product?

As of now, I like everything about this product

What recommendations would you give to someone considering this product?

please review this product and then make your choice.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Sumit P.

Role: Consultant
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to use,Fantastic product

Likeliness to Recommend

8 /10

What differentiates Okta Customer Identity Cloud from other similar products?

The features and robust architecture

What is your favorite aspect of this product?

The UI and application access management

What do you dislike most about this product?

The Complicated architecture

What recommendations would you give to someone considering this product?

Atleast understand your requirements

Pros

Trustworthy
Unique Features
Saves Time
Client Friendly Policies

Shashikant D.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Inspires Innovation

Okta Customer Identity Cloud

What is Okta Customer Identity Cloud?

Company Details

Need Assistance?

Okta Customer Identity Cloud Ratings

88 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Okta Customer Identity Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Account Recovery Supports account recovery techniques such as SMTP/IVR/SMS OTP, “magic links”, mobile push notifications and applications, and account linking.

Social Identity Integration Ability to sign in to apps with login info from social networking services such as Facebook, Google, Twitter, or LinkedIn, eliminating need for extra passwords.

Open Standards Support Supports SCIM, SAML, OAuth/OIDC, FIDO, WebAuthN for customization and integration opportunities.

Custom User Experience Workflows Customizable user interface(UI) and workflows focusing on the customer experience throughout the suspect/prospect/customer lifecycle.

Authentication Ability to reduce friction to UX for implementing seamless user onboarding, operating multiple 2FA channels at scale.

Identity Proofing Provides user self-verification, through document-based and/or knowledge-based proofs.

API Protection Add authorization and dependencies to protect API endpoints. Require authorization on protected routes and Secure APIs from malicious attacks and threats.

Fraud Protection/Detection Ability to automatically detect and prevent instances of fraud, such as the use of credential intelligence from all sources.

Consent Management Provides mechanisms for collecting, storing, and validating data subject consent has been obtained as a part of data collection practices.

Multi-Factor Authentication (MFA) Software uses contextual information and business rules to determine which authentication factors to apply to a particular user.

Omnichannel Experience Provides consistent interfaces across all mediums such as laptops, smartphones, gaming consoles, kiosks etc. to build a unified customer profile.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Okta Customer Identity Cloud Reviews

Sanjeev K.

Fantastic product!

Likeliness to Recommend

Pros

Sumit P.

Easy to use,Fantastic product

Likeliness to Recommend

Pros

Shashikant D.

Likeliness to Recommend

Pros

Feature Ratings

Account Recovery

Social Identity Integration

Open Standards Support

Custom User Experience Workflows

Authentication

Identity Proofing

API Protection

Fraud Protection/Detection

Consent Management

Multi-Factor Authentication (MFA)

Omnichannel Experience

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Breadth of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness