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SurveyMonkey Enterprise

8.6 / 10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

88 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Fair
  • Efficient Service
  • Saves Time
  • Reliable

Feature Ratings

Average 86

Questionnaire Design/Survey Builder

87

Customizable Branding

87

Templates & Question Library

87

Multi-Channel Distribution

86

Mobile Support

86

Multi-Media Support

85

Branching and Logic

85

Data Analysis and Visualization

85

Role and User Management

84

Collaboration

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Quality of Features

86

Usability and Intuitiveness

86

Ease of Data Integration

85

Ease of Customization

84

Vendor Support

84

Business Value Created

84

Breadth of Features

83

Ease of IT Administration

83

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

SurveyMonkey Enterprise Reviews

Kristi J.

  • Role: Finance
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Super productive and adaptable

Likeliness to Recommend

10 / 10

What differentiates SurveyMonkey Enterprise from other similar products?

Other platforms are great for creating surveys, but this one transports us to a fantastical realm where we are supplied with cutting-edge surveillance features so we can tailor the respondent experience and cutting-edge analytics to analyze their feedback in real-time. SurveyMonkey tool is extremely easy to use and backed with a wonderful user experience.

What is your favorite aspect of this product?

With the help of SurveyMonkey, we may create, send, and analyze surveys in a manner that is far too speedy and creative for simple field-picking operations. We can use the application on mobile to send surveys and view survey results in thanks to its amazing mobile functionality. SurveyMonkey helps us reduce data skew and complete work quickly by leveraging topic, pages, chunk, and order variety.

What do you dislike most about this product?

At first, we simply thought that we had made a poor choice because it always provided the exact opposite of what we needed and we weren't aware of how to accomplish it more effectively. It took some time before we came to the conclusion that perhaps the dilemma is connected to the goals we have, the statistics we actively sought, and the concerns we attempt to resolve for people. Their staff then assisted me in achieving the desired level of simplicity and post-employment. And just now, it is shining on our company.

What recommendations would you give to someone considering this product?

The best option is SurveyMonkey, I've even been used to collecting precise and valuable customer feedback. The win-win is that it also offers the smartest analytics, allowing us to directly extract the value from survey responses without testing and analyzing them on other platforms, which ultimately boosts productivity and enhances decision-making.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Mark R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Excellent well known product

Likeliness to Recommend

8 / 10

What differentiates SurveyMonkey Enterprise from other similar products?

Good templates Easy to use

What is your favorite aspect of this product?

Good templates

What do you dislike most about this product?

Nothing really, I cannot fault it

What recommendations would you give to someone considering this product?

Try it, it will help your business

Pros

  • Effective Service
  • Caring
  • Respectful
  • Helps Innovate

Amanda P.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Vigorous and effective tool

Likeliness to Recommend

9 / 10

What differentiates SurveyMonkey Enterprise from other similar products?

We moved to MonkeySurvey after working on nearly more than five tools and sooner or later discovered some ground-breaking elements in MonkeySurvey so we held on to it permanently. MonkeySurvey has a great and convenient steer user interface. It affords a big variety of prepared-to-use layouts or if someone chooses to sketch the entire survey it is really straightforward.

What is your favorite aspect of this product?

I honestly completely admire its mobile application that enables research work to go on even on my cellular device. Using this astounding product I can send surveys and take a look at outcomes without any problem on my mobile. Aside from this, MonkeySurvey is simply easy and provides an appalling seem to make it viable to work on it as an enjoyable strategy.

What do you dislike most about this product?

This is a very rigid and adaptable product, the hard thing I can denounce is its fee. It is no longer always the lawsuit that the pricing models of this tool are excellent for the desires and size of an enterprise. The pricing hierarchy of this software may be extremely costly for startups.

What recommendations would you give to someone considering this product?

After retaining a lengthy trip with survey tools I can presently announce that MonkeySurvey has a distinct approach and the capability to discover a lot of invisible opportunities. This software program is so easy and impressive. It has extra personalization and templates than its private ls. Its interface is no longer a complex opportunities position to acquire quick remarks on your conclusions.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

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